Aviation Customer Service Representative

3 weeks ago


Mesa, United States Cunningham Aviation, LLC Full time

**Cunningham Aviation** is the newest FBO at one of the busiest general aviation airports in the country, Falcon Field in Mesa, AZ. If you enjoy being immersed in the aviation industry and working with friendly co-workers, pilots, and travelers, then this position is for you This position also has the potential to grow as our company grows.

**Responsibilities**:
Manage front desk while working closely with our customers and technicians, coordinating service for pilots and aircraft arriving and departing Falcon Field. _Great customer service is our top priority_

Handle phone calls.

Dispatch fuel trucks to customers' aircraft using the **ICAO Phonetic Alphabet**.

Handle customer and vendor billing, invoices and payments.

Provide concierge services to pilots and customers including rental, hotel, aircraft parking, fuel orders.

Occasionally operate a golf cart on airport grounds.

See that lobby and common areas are clean and stocked with necessary items.

Update website, social media accounts as needed.

**Required**:
Strong communication and customer service skills and administrative abilities.

The ability to multi-task.

Knowledge of the aviation phonetic alphabet is a plus.

Proficient in Microsoft Office.

An independent self starter with a positive attitude.

High School completion or GED.

Business social media experience a plus.

**Preferred**:
Customer service experience, in a fast-paced environment.

Aviation experience a plus.

The ability to clerk and work with aviation fuel software a plus.

Eligible to submit to a drug test and background check. Must complete a TSA safety course.

**Job Types**: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 21 - 40 per week

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift

**Experience**:

- Customer service: 1 year (preferred)

License/Certification:

- Driver's License (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person



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