Shelter Support Staff/direct Support Professional

2 weeks ago

Hyannis, United States Catholic Charities of the Diocese of Fall River, MA Full time

**Full Time with Benefits**

**Willing to Train**

**Interested in a career in human services where your work has meaning?**

**Interested in giving back and helping those in need?**

**Consider making an impact every day providing support to those who need shelter.**

Come enjoy the charm of working for an amazing long term, well-run social service organization where people genuinely enjoy working together. We are a group of only 125 dedicated people, committed to improving the quality of life for those in need by providing shelter and case management to those in need, convenient nearby locations to include, Fall River, MA, New Bedford, MA, and Taunton, MA, away from the heavily travelled commuting routes. We are also growing, with a new state of the art shelter opening in the near future in Attleboro, MA.

Our Shelter Support Staff will be joining our amazing Shelter Support team led by our experienced Shelter Supervisors and Managers.

Our Shelter Support Staff are vital to the operation of our homeless shelters, by:

- Monitoring shelter safety and well-being of the guests while on shift
- Performing administrative tasks such as answering phone calls, greeting guests and visitors, and responding to emergency situations quickly and appropriately
- Always maintaining professional boundaries and confidentiality
- Ensuring the rules of the facility are being followed
- Complete guest intakes on any new guests entering the shelter during shift coverage
- Assessing any crisis and determining guest needs
- Offering guests appropriate information and respond to their questions
- Provide guests with personal hygiene products, emergency clothing as requested
- Record shift activities and guest information in the shelter log
- Report maintenance requests for repairs to the Supervisor as the need arises
- Communicate with the Supervisor to ensure the needs of the guests are met daily
- Communicating with residents and guests
- Collaborating with a full team of professionals such as Case Managers
- Supporting the Shelter leadership team

You might wonder how are we different than any other social service agency?

Here are some reasons how we are different
- We are not rigid. We are creative and flexible in how we approach our work.
- We are not corporate in nature. We are thoughtful decision-makers, hands-on, and care about our employee’s careers and work experience.
- Our wide scope of services and programs offered, provides many professional opportunities for growth and challenge.
- We have folks who have worked for us for over 26 years, and countless employees who has been promoted through the ranks.
- Our team brings a positive energy and spirit to our work community, where, “We’ve got this.” is heard almost every day.
- We are a place where people are authentic; where we treat each other with warmth, kindness and respect.

What You Bring to The Table
- Good observation, awareness, documentation, and computer skills
- A reliable ensured vehicle, good driving record and valid driver’s license
- Ability to pass a CORI background check
- Commitment to integrity, excellence, and the highest standards of ethics

What We Can Give in Return

A Competitive Market Wage.

Three shifts available - (first 7am - 3pm, second 3pm - 11pm, third, 11pm - 7am)

Great Benefits to Include:

- Health and dental Insurance coverage on day one
- 403B retirement account
- 13 paid holidays
- 3 weeks paid time off
- More than 40 hours sick time
- Vision insurance
- Life insurance paid by the employer
- Short term disability paid by the employer
- EAP
- Flexible Spending Account
- Health Savings Account
- Annual Wage Increases

We would be delighted to talk with you about our organization, and all that we have to offer you Just send your resume TODAY.

Come join our team where a professional, rewarding, and creative environment awaits

**Job Types**: Full-time, Part-time

Pay: $19.00 per hour

**Benefits**:

- 403(b)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Patient demographics:

- Adults

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Overnight shift
- Weekends as needed

Application Question(s):

- Do you have a valid drivers license and good driving record?

Work Location: In person

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