Medical Assistant Lead Spine and Pain Management

4 weeks ago

Grand Rapids, United States Corewell Health Full time

**Job Summary**

Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsibilities for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of clinical staff.

**Essential Functions**
- Exhibits understanding and promotes the practice of safety and infection control standards, and ensures employee conformance.
- Proficient in MDI, and able to ensure employee conformance to standard work and daily lead metrics.
- Provides schedule management (provider care team lead) for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.
- Responsible for daily improvement and care team tracking center.
- Ensures Electronic Medical Record chart prep and accuracy (health maintenance).
- Determines work procedures, prepares work schedules, and expedites workflow. Issues oral and written instructions. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Supports business metrics for the practice.
- Assists Practice Manager with the monitoring of time and attendance records and payroll for staff. Notifies Practice Manager of any staffing shortages and/or needs. Assists with coverage of those shortages. Assists Practice Manager with daily staffing of clinical positions at assigned location. Arranges coverage for sick call-ins, vacations, leaves, and other time off.
- Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of Practice Manager.

**Qualifications**
- High School Diploma or equivalent Required
- Successful completion of a competency-based orientation program Required
- 1 year of relevant experience working in a physician practice or healthcare setting Preferred
- One of the following Required within 120 Days
- AAMA Certified Medical Assistant (CMA)
- AMT Registered Medical Assistant (RMA)
- NHA Certified Medical Assistant (CCMA)
- NCCT Certified Medical Assistant (NCMA)
- NAHP Certified Medical Assistant (NRCMA)
- AHA or ARC Basic Life Support (BLS) Certification Required within 120 Days

**Primary Location**

SITE - Blodgett Professional Office Building - 1900 Wealthy - Grand Rapids

**Department Name**

Neuroscience Shared Services - CHMG West

**Employment Type**

Full time

**Shift**

Day (United States of America)

**Weekly Scheduled Hours**

40

**Hours of Work**

40 hours per week

**Days Worked**

Monday to Friday (no weekends, no holidays)

**Weekend Frequency**

N/A
- Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category._
- An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team._

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