Manager - Operations Support

2 weeks ago

CrotononHudson, United States Metropolitan Transportation Authority Full time

**Description**

POSTING NO.

7730

JOB TITLE:
Manager - Operations Support

DEPT/DIV:
Maintenance of Equipment, Operations Support

WORK LOCATION:
Various

FULL/PART-TIME

FULL

SALARY RANGE:
$83,985.00-$110,230.05

DEADLINE:
June 25, 2024

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

Opening:
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:
The purpose of this position is to coordinate the use of MNR’s Asset Management System (AMS) with Supervisors, Technicians, and shop floor personnel within the Maintenance of Equipment (M of E) Mechanical department and provide reporting on the mechanical status for Metro-North’s entire rolling stock and components. Provide on-going testing of added functionality within AMS and controlling data entry of all maintenance activity into AMS. Oversee all phases of systems integration needed to provide MNR shop maintenance activities operations via computerized systems.

**Responsibilities**:

- Manage assigned personnel to ensure that a high level of data integrity exists within the AMS. Serve as liaison between subordinates, M of E management, shop personnel, and MNR I/T for problem resolution.
- Train and manage Operations Support supervisors, technicians, and shop personnel on utilization of Metro-North’s Asset Management System.
- Develop and publish reports in response to M of E management and business needs.
- Coordinate Operations Support functions with “Process Improvement Team (PIT)” activities and Shop management. Provide pertinent information for reviewing rail car maintenance performance.
- Manage “Equipment List (e-list)” deployment and maintenance in AMS.
- Assist in required support of new car and component warranty process. Documentation of PCT Parts Control Tags entry of Field Service Report information in AMS.

Required Knowledge/Skills/Abilities:

- Strong supervisory and organizational skills, to control and implement business processes and procedures.
- Excellent communication skills.
- Technical, analytical and problem-solving skills.
- Excellent interpersonal and leadership skills, ability to foster teamwork and to interact with all levels of the organization.
- Working knowledge of equipment maintenance practices and operations.
- Strong knowledge of warranty and claims management processes as well as experience with warranty tracking, reporting, and claim resolutions.
- Must have a valid driver’s license.

The following is/are preferred:

- Knowledge of MNR Asset Management System (AMS) or similar systems such as Maximo.

Required Education and Experience:

- Bachelor’s degree in Business Management, Engineering, or a related field. Demonstrated equivalent experience, education and/or technical credentials may be considered in place of degree.
- Minimum five (5) years of working in maintenance operations-related fields.
- Minimum three (3) years supervisory experience in a diverse environment.

Preferred Education/Experience/Training:

- Familiarity with FRA regulations specifications.

Other Information

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

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