Help Desk Specialist
2 weeks ago
The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organization’s products and services.
Key Tasks and Responsibilities
- Uses automated information systems to analyze routine situations
- Reviews incoming requests and receives incoming calls. May prioritize for proper action
- Resolves user problems quickly and efficiently
- Conducts technical research to resolve issues as they are presented
Job Requirements:
Education & Experience
- High school diploma or GED is required
- 1-5 years of customer service experience is required
- Ability to communicate effectively, both verbally and written
- Ability to troubleshoot and problem solve
Certifications
- Relevant certifications are desired (CompTIA A+, CompTIA Security+, or similar)
Security Clearance
- Must be able to obtain and maintain government customer Public Trust clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- No travel required
**Job Snapshot**:
**Employee Type**: Full-Time
**Location**: Kearneysville, WV (Onsite)
**Job Type**: Customer Service, Government, Information Technology
**Experience**: Not Specified
**Date Posted**: 03/22/2024
**Job ID**: 4183/3096/20398
-
Help Desk Specialist
7 days ago
Kearneysville, United States Computer World Services Full timeThe Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organization’s products and services. Key Tasks and Responsibilities -...
-
Help Desk Specialist with Security Clearance
Found in: Dice One Red US C2 - 1 week ago
Kearneysville, United States Computer World Services Corp Full timeJob Details Job Description The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organization's products and services. Key...
-
Technical Support Specialist
Found in: Appcast Linkedin GBL C2 - 3 weeks ago
Kearneysville, United States iFuse Solutions Full timeiFuse Solutions is seeking a Technical Support Specialist / Help Desk Tech to provide advanced computer support in Kearneysville, WV. This role involves managing computer systems, and peripherals, and providing in-house support for end-users. The position is desk-side support and requires an on-site presence supporting various facilities in the Greater...
-
Technical Support Specialist
Found in: Appcast US C2 - 2 weeks ago
Kearneysville, United States iFuse Solutions Full timeiFuse Solutions is seeking a Technical Support Specialist / Help Desk Tech to provide advanced computer support in Kearneysville, WV. This role involves managing computer systems, and peripherals, and providing in-house support for end-users. The position is desk-side support and requires an on-site presence supporting various facilities in the Greater...