Customer Service Phone Agent

2 weeks ago


Newport News, United States Optimum Information Services, Inc. Full time

**STAY BUSY.** We are a busy INBOUND ONLY call center. No sales.
- **LOW DRAMA.** One of core principles is to strive to provide you with a low drama environment with regards to your co-workers.
- **SET SCHEDULE.** We offer set schedules. Full-time or 32 hour weeks.
- **NO SALES or TELEMARKETING**. We are inbound only.
- **OFF Sundays & Mondays. **Schedules run either Tues to Sat or Wed to Saturday
- **EXPECTATIONS**. We are looking for individuals that have the ability to exercise good common sense, strong listening skills and empathy with callers.
- **VARIETY of CLIENTS.** We provide customer service and help to many many callers. It can be gratifying at times.
- **CASUAL DRESS CODE. **.Everyday
- **HYBRID REMOTE.** Work from home for those that provide us with references from their 3rd grade teacher. You must have a dedicated, private work space.

HOW TO APPLY ==>

**1) Call our recorded job line and leave us a voice mail. 757-525-2555**

**2) After you leave us a voice mail message, please send us your resume**
- Triggering our system will require doing both leaving a message and sending your resume._

We are open 24 hours a day, 7 days a week. We will build a schedule that is good for you, and good for us. Early mornings, afternoons, early evenings.

*Customer Service Positions*

We are looking for customer-oriented service representatives or CSRs. Full time. All our customer interactions are via the phone. 99% of our call volume is INBOUND. We do not do any sales or tele-marketing.

We have been over 25 years and have one of the lowest turnover rates in the industry. One of our core principles is to provide a Low Drama workplace for all our team members. As well as building alternative schedules to create work / life balance.

**Responsibilities**
- Manage large amounts of incoming calls
- Enjoy talking...with a purpose
- Be reliable and dependable.
- Desire a Drama Free work environment

**Shifts Hiring For**:

- 6:00am - 2:30pm
- 7:00am - 3:30pm
- 8:00am - 5:00pm

**Days**
- Option of working 4 days a week or 5 days
- Days Off - Sunday & Monday
- Work Tuesday to Saturday = 40 hours per week
- Wed - Saturday = 32 hours per week

**Skills**
- Have a data entry speed of 35 wpm
- Strong listening skills
- Ability to multi-task while on the phone
- Did we mention low drama?

**Benefits**
- 401K (optional)
- Health Insurance (optional)
- Paid vacation
- Life Insurance, Dental (optional)
- Alternative schedules....built around work/life

This position can be hybrid remote for those that provide references from their 3rd grade teacher and have a separate, private work space.

**Salary**: From $15.50 to $17 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Health insurance
- Paid time off

Shift:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

Weekly day range:

- Weekends as needed

Work setting:

- DRAMA FREE workplace

Pay: $15.50 - $17.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off

Experience level:

- No experience needed

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Every weekend

Work setting:

- Call center
- In-person

Shift availability:

- Day Shift (required)

Work Location: In person


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