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General Manager/retail Clinic Manager
3 months ago
General Manager/Retail Clinic Manager (Hagerstown and Frederick)
Gameday Men's Health is the Man Cave for Men's Health. Founded in Southern
California, we are the fastest growing network of men's clinics with both corporate and franchise locations open nationally.
Gameday is an innovative men's health center specializing in testosterone replacement
Over 40% of men have Low T by age 40, and over 60% will experience ED at some point in
their life.
Gameday was created for one simple reason: To give men a world-class experience to
feel their best. Set in a man-cave environment - plush with flat screen TV's, leather chairs,
hardwood floors, and sports memorabilia - Gameday is revolutionizing the way men receive
effective treatment. We have an in-house lab and do all patient testing on-site. Men want fast
appointments and efficient care, and we deliver on both. (Our on-site lab gets testosterone
levels back in 15 minutes)
Our Hagerstown and Frederick clinic is hiring a General Manager/Retail Clinic Manager to oversee the daily function of our clinic. The General Manager/Retail Clinic Manager will obsess over providing an amazing patient experience, the highest level of clinical excellence and support the provider.
Key Responsibilities include:
- Leads all operations within the four-walls of the clinic which includes, but is not limited to: maintaining a motivated, engaged & effective team, optimizing staff utilization, ensuring policies & procedures are followed, implementing company-wide initiatives, and maintaining accurate inventory of supplies.
- Owns the clinic P&L and is held accountable for Top-Line and Profitability Performance: drives new patient acquisition, patient retention, and patient satisfaction to grow revenue while managing all controllable expenses (payroll, supplies, inventory shrink) to meet clinic-level profitability goals.
- Leads and manages the patient care and sales to ensure business goals, profitability, and retention goals are met including local ground marketing.
- Ensures high level of patient care and satisfaction by continually improving service levels.
- Creates a KPI-driven culture with emphasis on critical performance factors like retention, answer rate, lead generation, and staff utilization.
- Executes effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training.
- Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated team.
- Evaluates employee performance.
- Reviews the results of all operations, comparing them with the company’s objectives and taking appropriate measures to correct unsatisfactory performance and results.
- Ensures the clinics compliance with all applicable laws, rules, regulations, and standards, including HIPAA and OSHA protocols.
- Performs other related duties to benefit the mission of the organization.
Qualifications:
- Bachelor’s degree in business or related field.
Management experience within healthcare/retail industry.
- Confident leading teams and handling administrative tasks
- Ability to wear multiple hats and support various departments when needed
- Experience in aesthetics or cash pay medicine preferred
- Experience managing direct reports
Pay: $60,000.00 - $75,000.00 per year
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Frederick, MD (required)
Ability to Relocate:
- Frederick, MD: Relocate before starting work (preferred)
Work Location: In person
