Branch Manager/ft/derry

2 weeks ago

Derry, United States Triangle Credit Union Full time

**Role**:

- Ensure the branch meets organizational, financial, operational, service, and growth plans.

**Essential Functions & Responsibilities**:

- Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
- Provides current and new members with Triangle's model of Service Strategy in leading by example; through coaching, and employee execution.
- Monitors branch operating results relative to established objectives and insures that appropriate steps are taken to correct unsatisfactory conditions.
- Maintains communications with the Senior Vice President of Member Services; prepares and submits standard reports, and attends scheduled management meetings.
- Represents the branch, as appropriate, in its relationships with members, sponsor organization(s), suppliers, other financial institutions, and similar groups.
- Controls past-due and charged off accounts for the branch.
- Establishes branch goals as aligned with company goals.
- Compiles and evaluates individual and/or group performance relative to goals.
- Accountable for all branch operations and sales goals.
- Assists in branch development within the community.
- Monitors all branch activities to insure they are in compliance with established credit union policies and procedures.
- Ensures Triangle's Service and Sales Strategies programs are adhered to through modeling, coaching, and accountability.
- Performs other related duties as assigned.

**Knowledge and Skills**:
Experience
- Staff development, coaching, and goal setting
- Experience in a leadership role required
- Lending and mortgage experience preferred
- Prior Business Development and Sales Management experience

Education
- (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills
- Work frequently involves exercising advanced conflict resolution, giving material presentations, and resolving issues impacting multiple departments or divisions. Role also requires the ability to motivate or influence others as a material part of the role, with a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the role and a high level of interpersonal skills is critical to the success of this position.

Other Skills
- Team Building Skills
- Strong Written and/or Oral Communication Skills
- Computer Literacy with Window Based Systems
- Sales Acumen
- Analytical Skills

Physical Requirements

Work Environment
- Member Facing/Fast Paced/Team Oriented

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