Operations Manager

Job Responsibilities include but are not limited to:

- Oversee the Service Department and Service Manager(s)
- Oversee the Parts Department and Parts Manager(s)
- Oversee the Warranty Clerk(s)
- Maintain and increase profitability in Service, Parts, and Warranty departments
- Ensure proper procedures are being followed by all departments with regard to Work Orders, Hours Flagged, and more
- Create and maintain schedules of work to be completed with a keen eye toward prioritization of tasks
- Ensure Service and Warranty work is being done in a timely, thorough, and correct manner
- Ensure that Customers are being followed up and communicated with in regard to their Service or Warranty work, and that they receive their Parts in a timely manner
- Diffuse Customer issues and strive for 100% Customer Satisfaction
- Develop and maintain high morale with staff
- Ensure a safe work environment and compliance with OSHA regulations

Job Requirements
- Valid drivers license and reliable transportation
- Punctuality and timeliness
- Basic knowledge of the use of computers, telephone systems, and office equipment
- Prior related experience preferred

**Benefits**:

- Health insurance
- Dental insurance
- Vision insurance
- 401k retirement plan
- Paid time off

At Factory Direct Marine & RV we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

**NEVER**:

- Never take cashier's checks or money orders as a form of payment, as your bank will hold you accountable for any bounced checks.
- Never wire funds to an employer. Any employer who requests wire funds is a scam.