Deskside Support Technician
3 weeks ago
**Role: Deskside Support Technician (Mac Support)**
**Location**:Lincolnshire, IL( Onsite)**
**Type: Contract**
**Note**:
- ACSP (Apple Certified Support Professional) certification or Apple Device Support certification
- ACMT certification
An exciting opportunity for a dynamic and self-motivated IT professional to join the workplace support team delivering Deskside/Mac support.
We are seeking a technically skilled, experienced, and enthusiastic individual dedicated to customer service.
Position Summary
- Drive high level of customer service and satisfaction
- Manage incident and service request queues to ensure SLA’s are met
- Provide resolution on software and hardware incidents
- Work with offshore capabilities to deliver efficient and effective customer service
- Review and take part in problem management activities
- Fulfill service requests for varied IT equipment
- Drive compliance to internal and external processes and standards
- Initiate service improvements to the overall service
- Maintain knowledge repository documentation
- Take part in change management activities as required
- Flexibility to work in shifts during business hours
Pay: $28.00 - $30.00 per hour
Expected hours: 8 per week
Schedule:
- 8 hour shift
Work Location: On the road
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