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Associate Product Specialist

4 months ago

Mexico, United States Thermo Fisher Scientific Full time

**Key Responsibilities**:
**Product Support and Documentation**:

- Assist in creating and maintaining product documentation, including specifications, user guides, and FAQ materials.
- Help update product backlogs and track progress on development tasks.
- Support in ongoing stakeholder Q&A and communications into centralized mailboxes.

**Market Research and Customer Insights**:

- Support business research efforts by collecting and analyzing data on customer needs, industry trends, and competitor products.
- Contribute to the preparation of reports and presentations based on research findings.

**Cross-Functional Collaboration**:

- Work closely with other product team members to ensure smooth communication and collaboration with design, engineering, marketing, and sales teams.
- Facilitate/participate in team meetings and provide input on product strategy and plannin as well as documenting actions and communicating project feedback across various stakeholder teams.

**Product Testing and Quality Assurance**:

- Support product testing and quality assurance activities, such as user acceptance testing and bug tracking.
- Assist in identifying and reporting product issues or areas for improvement.

**Customer Support and Feedback**:

- Help gather customer feedback through surveys, interviews, and other methods.
- Collaborate with the development and product management teams to address product-related inquiries or issues.

**Learning and Development**:

- Participate in training sessions and product management workshops to develop skills and knowledge.
- Stay updated on industry trends and best practices related to product management and customer experience.

**Qualifications and Skills**:

- Strong communication and interpersonal skills.
- Basic understanding of product development processes and methodologies.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with good organizational skills.
- Proficiency in common office software (e.g., Microsoft Office, Google Workspace)
- Proactive, self-starter approach to professional delivery.

**Preferred Qualifications**:

- Bachelor's degree in a relevant field (e.g., Business, Marketing, Information Technology).
- Some experience with data analysis or customer research.
- Familiarity with product management tools (e.g., Azure Dev Ops).
- Understanding of basic project management concepts.