Order Entry/customer Service Representative

3 weeks ago

South Holland, United States Gurtler Industries, Inc. Full time

**Job Title**:Customer Service Representative

Gurtler Industries, Inc is hiring a customer service representative that will have a high degree of communication with the sales, production, purchasing, dispatching and transportation teams. The representative will assist customers and sales representatives with orders, complaints, questions, order changes and/or cancelations. They will provide a high level of customer service in a professional and productive manner.
**Essential Duties and Responsibilities**
- Enter orders in the system as submitted by customers and the sales representatives.
- Assist customers and sales representatives with placing, changing or canceling orders.
- Provide accurate and complete information to the customer and sales representatives.
- Maintain customer records by updating account information in the system.
- Assist sales on any customer or operational complaints.
- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
- Coordinate deliveries, interacting with transportation and dispatching departments.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues as necessary.
- Other duties as assigned.

**Requirements**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that is required for the position.
- Ability to read, write and speak the English language.
- Proven customer support experience.
- Strong phone contact handling and active listening skills.
- Ability to adapt/respond to different types of situations.
- Excellent verbal and written communications.
- Ability to multi-task and prioritize, work independently, and manage time effectively.
- Ability to stay pleasant and focused in a fast paced environment.
- Strong attention to detail.

**Physical Demands**
- While performing the duties of this Job, the employee is regularly required to sit, stand, walk, use hands to type and lift small lightweight objects.

**Qualifications**
- Ability to multi-task and prioritize, work independently, and manage time effectively.
- Minimum 3 years customer service-related experience.
- Proficient with Word, Excel and Outlook.

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- High school or equivalent (required)

**Experience**:

- Data entry: 3 years (required)

Work Location: In person

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