Desktop Support in Hartford, Connecticut

4 weeks ago

Hartford, United States Virtual Service Operations Full time

Description:
Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match

**Opportunity**:
Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Hartford, Connecticut. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

- Provide Workstation Software Break Fix support
- IMAC - PC Install, Moves, Adds and Changes
- Image Loads
- Asset Recovery
- Asset tagging
- Printer Support
- Client Center (Tech Bar) Support
- IT Service Management Updates
- Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

**Qualifications**:

- Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
- Knowledge of PC Imaging
- Experience with change management and incident management
- Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

**Preferred Qualifications**:

- Certified Dell Technician
- Expertise in Inventory Control

**Requirements**:

- Must be within driving distance of Hartford, Connecticut, and willing to work onsite
- Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

**What is Important to Us**:

- You are an excellent communicator in writing and speaking.
- You have the ability to work independently but also value teamwork.
- Your problem-solving skills are excellent.
- You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
- You seek a community of virtue-centered co-workers and clients.

**What we offer you**: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

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