Veterinary Hospital Manager

1 week ago

Gilbert, United States NVA Full time

**Prestige Animal Clinic is seeking a Hospital Manager to join our team**

Prestige Animal Clinic is a full-service animal practice serving dogs and cats. We provide general medicine, surgery, and preventative medicine for our patients. Our philosophy at Prestige Animal Clinic is simple: to treat our clients and pets with the utmost respect, care, and concern. We want what is best for our clients and patients and we will work with them to provide the highest level of medical care possible. We strive to combine our knowledge, skill, and compassion to make our patients' lives happy and healthy, while educating our clients along the way.

We strive to create a warm, family-type atmosphere where our patients, clients, and staff feel welcomed and safe. We are searching to add a passionate and driven person to lead our skilled team and practice.

**Job Summary**

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

**Job Duties and Responsibilities**

**Leadership and Planning**
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Establishes goals for the practice and staff.
- Creates the hospital schedule and manages labor costs to budget.

**Operations**
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

**People Management**
- Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
- Implements performance-based incentive and rewards and recognition programs.
- Manages staff, including grooming and boarding staff if applicable.
- Tracks and maintains current licensure for all DVMs.

**Client Service**
- Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication.
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

**Financial**
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs.
- Performs other duties essential to the performance of the hospital as assigned.

**Qualifications**:

- Bachelor’s degree in business or related degree is preferred.
- 3-5 years of experience in a manager role, including customer service experience.
- Experience in a hospital setting in positions of increased responsibility is a plus.

**_Knowledge and/or experience in the following areas:_**
- Multi-functional operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem-solving and resolution management skills.
- Oral and written communication skills.
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
- Interpersonal skills with staff and clients, and works well in a team environment.
- Customer service strategies and effective marketing techniques.
- HR policies and protocol development.
- Staff management including: coaching, developing, and motivating staff.
- Conduct performance appraisals.
- Delegate responsibility and achieve results with hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.

**National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.**
- NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
- NVA offers a comprehensive benefits program including medical, dental, vision,

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