Guest Services Agent/innkeeper: Float Position

2 weeks ago


Nashville, United States Germantown Inn Full time

Guest Services Agent is responsible for exceptional service to all guests and potential guests by assisting them in a courteous, efficient, and professional manner. Guest Services Agent duties include but not limited to checking guests in/out, reservation management, promoting company programs, maintaining guest records, cash handling, etc while providing customer service in keeping with the Germantown Inn vision for guest standards.

Shifts: Third Shift, Overnight

REPORTS TO: General Manager

ESSENTIAL JOB FUNCTIONS:
1. Handle reservations, changes and cancellations, as needed, while maintaining company service standards.

2. Handle reservations/holds received from clients, general manager and/or owners.

3. Answer all incoming calls, internal and external reservations calls.

4. Quote and be familiar with room and rate availability for current and future dates.

5. Be familiar with all policies and procedures.

6. Superb written and verbal communication skills.

7. Ability to work independently and as a team player.

8. Requires flexible schedule.

9. Comply with attendance rules and be available to work on a regular basis.

10. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

- Superb Communication Skills
- Must be able to multi-task/Maintain high level of organization
- Must be able to work in a face paced environment
- Maintain confidentiality
- Outstanding customer relation skills

Minimum Qualifications

High School Diploma or Equivalent required

Minimum 1 year customer service experience

Minimum 1 year experience using a point of sale, reservation and/or Microsoft office suite system required.

Additional Qualification:
Maintain a professional appearance and manner at all times. Must communicate well with guests and team members for seamless guest satisfaction. Ability to effectively deal with customer issues with tact, diligence and prompt resolution.

Physical Demands:
Ability to sit, stand, walk for long periods of time and use your hands continuously. Ability to lift up to 40 lbs.'
'
Work Location:

- One location

Work Remotely
- No

**Job Type**: Part-time

Pay: $14.00 - $16.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 1 year (preferred)
- Front Desk: 1 year (preferred)

Work Location: In person



  • Nashville, United States Germantown Inn Full time

    Guest Services Agent is responsible for exceptional service to all guests and potential guests by assisting them in a courteous, efficient, and professional manner. Guest Services Agent duties include but not limited to checking guests in/out, reservation management, promoting company programs, maintaining guest records, cash handling, etc while providing...


  • Nashville, Tennessee, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Guest, Hotel, Retail

  • Guest Services Agent-3

    2 months ago


    Nashville, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Guest Service, Agent, Operations Manager, Guest, Hotel, Retail

  • Guest Services Agent

    4 weeks ago


    Nashville, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Nashville, TN, US Property Name: La Quinta by Wyndham Nashville - Airport-Opryland Req Id: 14692 **?Were offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600!** La Quinta by Wyndham...

  • Guest Services Agent

    4 weeks ago


    Nashville, Tennessee, United States Conrad Nashville Full time

    Job DescriptionJob Summary:Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating...

  • Guest Services Agent

    4 weeks ago


    Nashville, United States National Museum of African American Music Full time

    **Guest Services Agent** * Nashville, TN * Part Time to Full Time * Entry Level **The National Museum of African American Music** is seeking both part-time and full-time, enthusiastic Guest Service Agents who will be responsible for a successful guest experience in the Museum. Each GSA must provide a high level of customer service and satisfaction to...

  • Guest Service Agent

    4 weeks ago


    Nashville, Tennessee, United States Hayes Street Hotel Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Guest Service Agent

    4 weeks ago


    Nashville, United States Kimpton Hotels & Restaurants Full time

    Job Snapshot Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart....

  • Guest Service Agent

    4 weeks ago


    Nashville, United States Drury Hotels Full time

    Property Location: 300 Korean Veterans Blvd. - Nashville, Tennessee 37201 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much....

  • Guest Service Agent

    4 weeks ago


    Nashville, United States PM Hotel Group Full time

    The Property Waymore's Guest House is a boutique hotel located in East Nashville, Tennessee with 93 guest rooms, suites and bunkrooms. We call it our guest house, because it was designed with comfort in mind above all else - in addition to the essent Guest, Guest Service, Hotel, Agent, Front Desk, Service

  • Guest Service Agent

    3 weeks ago


    Nashville, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Guest Service Agent

    4 weeks ago


    Nashville, United States Cambria Hotel Nashville Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Full Time

    3 weeks ago


    Nashville, United States Ryman Hospitality Properties, Inc. Full time

    Job Description The Guest Sales & Service Agent delivers exceptional service to guests by connecting them to unforgettable country music lifestyle experiences that connect artists and fans around the world. This position serves as the front-line sales and service representative selling products and services to guests connecting with the OEG Call...


  • Nashville, Tennessee, United States GardaWorld Security Services Full time

    Job Summary SUMMARY: The Event Services Coordinator of BEST Crowd Management will assist with leading the guest services operations . This position reports to the Operations Manager of BEST Crowd Management and works closely with several full-time members of the venue management teams to ensure the delivery of best in-class guest services for all events....


  • Nashville, United States Victoria Hood - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...


  • Nashville, United States Mark Le Clair - State Farm Agent Full time

    Position Overview State Farm Insurance Agent located in Nashville, TN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mark Le Clair - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...


  • Nashville, United States Andrew Baudino - State Farm Agent Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self...


  • Nashville, United States Brack Gregory - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Front Desk Agent

    2 weeks ago


    Nashville, Tennessee, United States Westmont Group Full time

    Front Desk Agent - Join Our Team!The Front Desk Agent plays a crucial role in welcoming and registering guests, delivering exceptional customer service, and ensuring a memorable stay that meets the hotel's high standards. They will be responsible for closing out guest accounts at the end of their stay, always aiming to provide top-quality service.Greet...


  • Nashville, United States Andrew Baudino - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...