Flex Above Property Rooms Controller

3 weeks ago

Bethesda, United States Marriott International, Inc Full time

**Job Number** 24081672

**Job Category** Administrative

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management

This is a temporary position.

As a Remote Above Property Rooms Controller, you will oversee front desk checklist tasks for a portfolio of hotels. Your role involves building relationships with hotel teams, coordinating pre-arrival planning, executing digital guest experiences, reviewing room availability, and resolving customer care cases.

**Role Responsibilities/Duties**:

- Communicate daily with hotel teams to understand their needs.
- Participate in weekly or daily stand-ups with hotels to review priority tasks and upcoming events.
- Develop and manage internal key stakeholder relationships proactively.
- Act as a liaison between properties and regional/corporate systems support.
- Run the GPS report to identify Bonvoy preferences, special occasions, and redemption stays.
- Review Arrivals Dashboard and block reservations with special request codes.
- Follow property leadership guidelines for blocking Elite/notable/VIP guests' reservations.
- Process Mobile Check-in, Mobile Key requests, and Mobile Chat.
- Review room availability, including oversold nights and out-of-order rooms.
- Resolve or escalate customer care cases by reviewing the negative cases report and blocking rooms for affected guests.

**Qualifications**:

- 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; or relevant experience in revenue management, sales and marketing, operations, or a related professional area.
- OR 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; with experience in revenue management, sales and marketing, operations, or a related professional area.

**Competencies**:

- Relationship Building
- Coordination and Organization
- Digital Guest Experience Management
- Room Availability Management
- Customer Care Resolution
- Adaptability and Flexibility

**Salary Range**: $19.73 to $20.00 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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