Customer Service Representative/scheduler
3 weeks ago
Lincare is the nation’s leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Customer Service Representatives/Schedulers to work out of our corporate headquarters in Clearwater.
**WHY WORK AT LINCARE?**
- **Culture-** An inclusive, open and friendly environment focused on our associates and their success
- **Benefits-** Comprehensive benefits package with flexible options to fit your individual needs
- **Growth-** An industry leader who continues to transform the way respiratory care is delivered to our patients
The Customer Service Representative/Scheduler serves as a contact between our Respiratory Therapists and patients by scheduling appointments, managing cancelations, and working closely with the Respiratory Therapists, finding the best solutions and/or alternatives for all involved.
**Responsibilities**:
- Manage both inbound and outbound phone calls positively and professionally
- Make outbound phone calls to schedule patient appointments
- Coordinate with Respiratory Therapist about schedules, patients, and any changes
- Resolve scheduling conflicts as they occur
- Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
**Requirements**:
- Strong communication skills
- Carry out oral and written instructions
- Work both independently and as part of a team
- Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
- Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly
- Knowledge of scheduling and basic computer skills are preferred
- High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Clearwater, FL 33764: Relocate before starting work (required)
Work Location: In person
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