Spa Male Attendant

3 weeks ago

Rancho Mirage, United States Omni Hotels & Resorts Full time

**Location**:
**Rancho Las Palmas Resort & Spa**

The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you’ll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.

Omni Rancho Las Palmas Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.

**Job Description**:
The spa attendant is responsible for guest satisfaction in the spa by providing and maintaining the highest standards of customer service and creating a feeling of comfort and relaxation for our guests. Spa attendants are directly in control of facility cleanliness and guest assistance in spa areas. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required.

**Responsibilities**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following. Other duties may be assigned.
- Have good knowledge of Spa and fitness services and communicate appropriately to Spa guests. Tour spa guests through all outdoor and indoor areas of spa as well as explanation of Agua de la Vida wet areas.
- Restock all restroom amenities, lockers, sandals, water, elixirs, ice, cucumbers, fruit, and linens when necessary. Refreshment of unisex spa restroom in spa hallway.
- Lifting and removal of soiled and wet towels/robes and placing in respective linen bins in the linen room. Wiping countertops in all areas, discarding of trash, organization and restocking of reading materials in all areas of the spa. Must keep all indoor and outdoor areas of spa clean. This includes outdoor pool, roman waterfalls, chaise lounges, rolling and restocking fresh pool towels, and picking up any trash on the pool deck.
- Provide five star service to members and guests. Call all guests by their names, smile, and communicate with guests in all areas of the spa. Offer towels and chilled water to guests throughout the day.
- Operate locker room desk, answer phone at the spa attendant desk and provide detailed information correctly.
- Assist when needed in other areas of the spa - TEAMWORK is required. You will be assigned to daily duties in a specific area of the spa and that area will be your responsibility, however if you see a task that needs to be completed in another area it is also your responsibility to assist in the other areas as well.
- Must be able to problem solve.
- Must be knowledgeable on resort and spa services in order to inform guests.
- Assist with monthly linen inventory process.
- Upkeep of linen room so that it is clean and organized.
- Attend and participate in monthly department meetings and any other assigned mandatory meetings or trainings.
- Must be able to communicate with your fellow associates and notify appropriate persons when you are going on break or lunch. No two spa attendants should go to lunch at the same time.
- This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Qualifications:

- Prior Spa, Fitness Center, hotel/housekeeping preferred
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to present information in one-on-one and small group to customers, clients, and other employees of the resort.
- Must occasionally lift and/or move up to 50 or more pounds
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: _EEOC is the Law Poste_r_ and the following link is the _OFCCP's Pay Transparency Nondiscrimination policy statement_

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