Intake Coordinator

**Intake Coordinator**
**Department**:Community Mental Health and Counseling

**Status: Full-time**

**Who We Are**
At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

**Your Role**
The Intake Coordinator is responsible for answering calls through Sertoma Star’s Community Mental Health and Counseling intake line, completing pre-screens with an intake caller, verifying insurance benefits, scheduling intakes, adding consumers into the electronic records system, and providing referrals if consumers are not appropriate for Sertoma Star's services.

**Responsibilities**- Manage the intake line to ensure that all calls are handled efficiently, including scheduling and follow-up on appointments.- Complete pre-screens, verify insurance benefits, and schedule intakes with Sertoma’s Intake Specialists.- Send intake consents electronically or via mail.- Enter consumers into POE in the electronic records system upon referral.- Manage the Access Tracking Spreadsheet.- Build and maintain relationships with local mental health providers, community psychiatric hospitals, law enforcement, and other support services to expand and enhance support to individuals served.- Conduct risk assessments as needed and provide case management support.- Promote awareness of mental health both internally and externally.

**Qualifications**- High School Diploma/GED required.- Knowledge of working with individuals experiencing mental illness and knowledge of the recovery model.- Effective communication skills, both oral and written.- Valid driver’s license and documentation of current auto insurance, with an acceptable motor vehicle report.**Benefits**
- Generous paid time off
- 13 Paid holidays
- Medical/Dental/Vision Insurance Plans
- Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
- Employee Assistance Program
- 403(b) with company match
- Tuition assistance
- Eligibility for Public Service Loan Forgiveness
- Ongoing training and development opportunities

**Health, Safety, and Culture**
Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.