Ed Patient Access Representative
2 weeks ago
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission_ of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care._
The Patient Access Representative is responsible for completing the registration process for patients seen at St. Luke's. The Patient Access Representative is to project the image of the facility as a customer-oriented organization. He/she will assist all customers by providing accurate information/directions and handle requests in accordance with hospital policy. This includes the collection and accurate data entry of all patient information into the computer system efficiently entering the patient into the Patient Management System or the Patient Tracking Board, accessing the Patient Management System or the Tracking Board, point of service cash collection and placement of any corresponding orders and/or charges. Communicates effectively in interactions with all customers (internal and external).
JOB DUTIES AND RESPONSIBILITIES:
- Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times.
- Dispense information and answers questions regarding the facility and its services.
- Communicate effectively with all departments to meet customer needs.
- Answer the telephone in a timely manner, assist and/or direct the caller to the appropriate person or department, and accurately record verbal orders.
- Access the Patient Management System and the Patient Tracking Board, accurately enters information necessary to begin registration process.
- Accurately completes the registration process for any procedure/admission as outlined by the department’s policy and procedure manual.
- Accurately record in hospital computer system clean and concise notes to track patient account activity and to communicate finances with hospital patient care staff.
- Responsible for contacting the Primary Care Physician and/or the Financial Representative to obtain required insurance referrals and pre-certs when necessary.
- Maintain knowledge of current insurance regulations and policies. Responsible for contacting insurance companies to verify benefits when applicable.
- Verifies all insurance/self pay through online eligibility. When online eligibility is not available for the insurance, responsible for contacting insurance companies to verify benefits via phone or insurance website.
- Responsible for identifying, collecting, and recording self pay, or co pay and/or deductibles when applicable prior to or at time of registration. Online posting of credit card payments.
- Responsible for accurate order entry for Lab or Radiology.
- Maintain a working knowledge of policies and procedures pertaining to registration.
- Demonstrate efficiency and familiarity with hospital systems including Pathways, Lab, PHS scheduler, Epic, Patient Management System, Precision, Patient Tracking Board, Navinet, PIM, and Microsoft Word.
- Obtain physician’s Medical License #, NPI#, and UPIN# via appropriate websites and complete appropriate form for processing.
- Responsible for sign in registry for vendors and clergy, providing churches and clergy information when needed.
- Handles the training of Information Desk volunteers.
- Provide other hospital departments and physician offices with information or materials related to Bethlehem Registration processes.
- Provide St. Luke’s Hospital with data and documents necessary to produce a patient bill by conducting in-person or telephone interviews with patient or facilities to gather demographic, financial, guarantor, referring and primary care physician data, to establish or verify an existing medical record number, and entering the information into the hospital computer system.
- Provide other hospital departments and physician offices with information or materials related to Bethlehem Registration processes.
- Promptly resolve minor issues and inform manager, other department manager or nursing supervisor of any significant patient and visitor complaints.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
EDUCATION:
High school graduate or equivalent required.
TRAINING AND EXPERIENCE:
Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required. Insurance background preferred. Kno
-
ED Patient Access Representative,
2 weeks ago
Bethlehem, Pennsylvania, United States St. Luke's Hospital Full timeSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...
-
Bethlehem, United States St. Luke's Hospital Full timeSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...
-
Patient Service Representative
1 month ago
Bethlehem, United States St. Lukes Health Network Full time***St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission* *of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and...
-
Patient Service Representative
4 weeks ago
Bethlehem, United States St. Lukes Health Network Full time***St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission* *of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and...
-
Patient Services Representative
4 weeks ago
Bethlehem, United States Children’s Dental Health Full timeOverview: **Pay**:$17-$19 Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient...
-
Patient Services Representative
2 weeks ago
Bethlehem, Pennsylvania, United States Children's Dental Health Full timeOverview:Pay:$17-$19Children's Dental Health is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients.As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from...
-
Patient Access Supervisor, Bethlehem Campus
3 weeks ago
Bethlehem, United States St. Luke's University Health Network Full timeSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission_ of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...
-
Patient Representative
2 months ago
Bethlehem, United States Excelsia Injury Care Full timeAbout Us At Excelsia Injury Care) we provide management services to a host of healthcare companies throughout Maryland, Delaware, Virginia, and Pennsylvania which furnishes high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The healthcare companies we manage and service offer an extensive slate of office-based...
-
Patient Representative
4 weeks ago
Bethlehem, United States Excelsia Injury Care Full timeAbout Us At Excelsia Injury Care) we provide management services to a host of healthcare companies throughout Maryland, Delaware, Virginia, and Pennsylvania which furnishes high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries. The healthcare companies we manage and service offer an extensive slate of office-based...
-
Patient Care Coordinator
3 weeks ago
Bethlehem, United States Specialty1 Partners Full timeOur office, Lehigh Valley Oral Surgery - Bethlehem, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about...
-
Bethlehem, United States Access Services Full timeAccess Services is seeking caring and patient DSPs (Direct Support Professionals) to join our In Home Supports team on a part-time schedule with shifts in Bethlehem, Easton, and surrounding areas!As a Direct Support Professional, you will have the opportunity to provide supports to adults with developmental disabilities/Autism who desire to continue living...
-
Bethlehem, United States Access Services Full timeAccess Services is seeking caring and patient DSPs (Direct Support Professionals) to join our In Home Supports team on a part-time schedule with shifts in Bethlehem, Easton, and surrounding areas!As a Direct Support Professional, you will have the opportunity to provide supports to adults with developmental disabilities/Autism who desire to continue living...
-
Bethlehem, United States Access Services Full timeJob DescriptionJob DescriptionAccess Services is seeking caring and patient DSPs (Direct Support Professionals) to join our In Home Supports team on a part-time schedule with shifts in Bethlehem, Easton, and surrounding areas!As a Direct Support Professional, you will have the opportunity to provide supports to adults with developmental disabilities/Autism...
-
Bethlehem, United States Access Services Full timeJob DescriptionJob DescriptionAccess Services is seeking caring and patient DSPs (Direct Support Professionals) to join our In Home Supports team on a part-time schedule with shifts in Bethlehem, Easton, and surrounding areas!As a Direct Support Professional, you will have the opportunity to provide supports to adults with developmental disabilities/Autism...
-
Patient Observer
2 weeks ago
Bethlehem, Pennsylvania, United States Mass General Brigham Full timePatient Observer - Per Diem Description Cooley Dickinson is the hospital for individuals to learn, grow and accelerate their career. We are seeking professionals who are committed to the highest quality patient care and will contribute to our on-going pursuit of excellence. About Us With energy and purpose, Cooley Dickinson Health Care, a member of the...
-
Bethlehem, United States Access Services Full timeAccess Services is looking to welcome a Director of Lifesharing to our leadership team. This director will oversee our Lifesharing program in the three regions we serve: Lehigh Valley, Schuylkill region, and the Delaware Valley. Since this role will be mobile, we welcome applicants from any commutable distance to our main offices in Bethlehem or Fort...
-
Bethlehem, United States Access Services Full timeJob DescriptionJob DescriptionAccess Services is looking to welcome a Director of Lifesharing to our leadership team. This director will oversee our Lifesharing program in the three regions we serve: Lehigh Valley, Schuylkill region, and the Delaware Valley. Since this role will be mobile, we welcome applicants from any commutable distance to our main...
-
Bethlehem, United States Access Services Full timeAccess Services is looking to welcome a Director of Lifesharing to our leadership team. This director will oversee our Lifesharing program in the three regions we serve: Lehigh Valley, Schuylkill region, and the Delaware Valley. Since this role will be mobile, we welcome applicants from any commutable distance to our main offices in Bethlehem or Fort...
-
Patient Attendant
2 weeks ago
Bethlehem, Pennsylvania, United States St. Luke's University Health Network Full timeSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...
-
Physician Assistant or Nurse Practitioner
2 weeks ago
Bethlehem, United States St. Luke’s University Health Network Full timeSt. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...
