Ticket Processing
2 weeks ago
**Company Description**
EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance.
EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups.
EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace.
EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Austin and Las Vegas. We offer a hybrid work environment with a balance of collaboration and flexibility.
The Ticket Processing and Support Manager will be responsible to lead and direct the department on a daily basis. The manager will assist with all aspects of ticketing, customer service, and account maintenance, including daily reporting. In addition, the position requires that the manager act as a liaison between guests, Customer Care Agents, IRO Agents and box offices. He/she is responsible for providing outstanding service to all guests and affiliates and provides leadership and direction to the Ticket Processing and Support team.
**_ This is an operational role that requires the availability to work nights, holidays, and weekends as needed._**
**_ Must be able to work any time between 8AM - 10:30PM EST._**
**Duties and Responsibilities**:
- Manage hourly employees on a daily basis
- Answer escalated calls
- Responsible for special event ticketing
- Assist with various reports
- Responds to and manages void/cancellation requests and refund codes
- Handling of fulfillment of manually booked products; including ticket transfers when applicable
- Maintain accurate and detailed spreadsheets pertaining to key performance metrics.
- Support Customer Care, Customer Success Team and IROs as needed
- Ensure all vendor management systems are functioning properly
- Trains new and existing department staff on daily processes and procedures
- Provide outstanding service to all customers; both internal and external
- Assist with staffing and scheduling for the Operations department
- Provide feedback and coaching including performance reviews
- Must have open availability to work a variable schedule or shifts as needed.
- Must be able to perform work both remotely and in office.
- Manage timecards and attendance for TPS coordinators
- Work across departments to insure and maintain communication
- Perform additional duties as assigned
**Qualifications**
- Previous customer service leadership experience preferred (Supervisor or Manager) in a call center, operations or hospitality environment.
- Must be a confident, energetic team member who will function as a key player in the Ticket Processing and Support department
- High energy, ability to remain focused on goals, working independently
- Ability to communicate effectively both written and oral in a professional manner
- Ability to multi-task, be a team player, and have strong organizational skills
- Ability to motivate a team
- Excellent customer service and problem-solving skills
- Adaptable to change with a positive can-do attitude
**Additional Information**
Entertainment Benefits Group offers outstanding employee benefits including:
- Medical, Dental & Vision
- 401k Match
- Short Term Disability, Long Term Disability (Company Paid)
- Company Paid Basic Life and AD&D
- Additional Voluntary Benefits
- Flexible Work Arrangements
- 3 Weeks of PTO + 5 Personal Days
- Paid Holiday Break from Christmas to New Year
- Paid Holidays
- Fitness Reimbursement Program
- Annual Day of Giving
- Share in the FUN EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.
-
Ticket Processing
1 week ago
Orlando, Florida, United States EBG Full timeCompany DescriptionEBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance.EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with...
-
Ticket Processing
1 week ago
Orlando, United States EBG Full timeJob DescriptionJob DescriptionCompany DescriptionEBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive...
-
Ticket Processing and Support Coordinator
3 weeks ago
Orlando, Florida, United States EBG Full timeCompany DescriptionEBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands...
-
Ticket Processing and Support Coordinator
3 weeks ago
Orlando, United States EBG Full timeJob DescriptionJob DescriptionCompany DescriptionEBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive...
-
Tickets Sales
1 week ago
Orlando, Florida, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.About Orlando City and Orlando Pride: With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent...
-
Box Office Ticket Agent
2 weeks ago
Orlando, United States Dr. Phillips Center for the Performing Arts Full timeThe Box Office Ticket Agent is responsible for providing the Dr. Phillips Center’s guests with exceptional customer service and proactive solutions for all ticketing needs. The Box Office Ticket Agents work in a call center environment, at the walk-up box office windows, and in other customer service centered positions. The Ticket Agent represents the Dr....
-
Tickets Sales
2 weeks ago
Orlando, United States AEG Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.About Orlando City and Orlando Pride: With two major professional teams, Orlando City and Orlando Pride, the Orlando City Soccer Club (OCSC) has established itself as one of the preeminent...
-
Payment Processing Analyst
1 month ago
Orlando, United States Holiday Inn Club Vacations Full timeJob DescriptionJob DescriptionAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in...
-
Payment Processing Analyst
4 weeks ago
Orlando, United States Holiday Inn Club Vacations Full timeJob DescriptionJob DescriptionAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in...
-
Finance and Accounting
4 weeks ago
Orlando, United States Valor Intelligent Processing Full timePOSITION OVERVIEW Join the team and become a driving force in our growth. The accountant position is accountable for the accounting operations of the company, to include the production of financial reports, maintenance of an adequate system of accounting records, and a comprehensive system of controls and budgets designed to mitigate risk, enhance...
-
Finance and Accounting
4 weeks ago
Orlando, United States Valor Intelligent Processing Full timePOSITION OVERVIEW Join the team and become a driving force in our growth. The accountant position is accountable for the accounting operations of the company, to include the production of financial reports, maintenance of an adequate system of accounting records, and a comprehensive system of controls and budgets designed to mitigate risk, enhance...
-
High Ticket Closer
4 weeks ago
Orlando, United States Quest National Services Full timeCompany Description A nationally recognized business opportunity that supports entrepreneurs through the process of starting their own business in healthcare. Job Description Are you COMPETITIVE? Are you RESULTS DRIVEN? Need to be at the TOP of the leaderboard? Do you like HELPING PEOPLE improve their life? Then please read CAREFULLY... We are a...
-
High Ticket Closer
3 weeks ago
Orlando, United States Quest National Services Full timeCompany Description A nationally recognized business opportunity that supports entrepreneurs through the process of starting their own business in healthcare. Job Description Are you COMPETITIVE? Are you RESULTS DRIVEN? Need to be at the TOP of the leaderboard? Do you like HELPING PEOPLE improve their life? Then please read CAREFULLY... We are a...
-
High Ticket Closer
3 days ago
Orlando, United States Quest National Services Full timeJob DescriptionJob DescriptionCompany DescriptionA nationally recognized business opportunity that supports entrepreneurs through the process of starting their own business in healthcare. Job DescriptionAre you COMPETITIVE?Are you RESULTS DRIVEN?Need to be at the TOP of the leaderboard?Do you like HELPING PEOPLE improve their life?Then please...
-
High Ticket Closer
4 weeks ago
Orlando, Florida, United States Quest National Services Full timeCompany DescriptionA nationally recognized business opportunity that supports entrepreneurs through the process of starting their own business in healthcare. Job DescriptionAre you COMPETITIVE?Are you RESULTS DRIVEN?Need to be at the TOP of the leaderboard?Do you like HELPING PEOPLE improve their life?Then please read CAREFULLY...We are a 2022 Award-Winning...
-
Help Desk Specialist
1 week ago
Orlando, United States Strategic Operational Solutions Full time**Brief Overview of Position**: **Responsibilities**: - Meet established service level metrics for call response, technical support, and customer service - Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented - Analyze and resolve trouble tickets utilizing tools such as remote desktop - Escalate...
-
High Ticket Closer
1 week ago
Orlando, Florida, United States Quest National Services Full timeJob DescriptionAre you COMPETITIVE?Are you RESULTS DRIVEN?Need to be at the TOP of the leaderboard?Do you like HELPING PEOPLE improve their life?Then please read CAREFULLY...We are a 2022 Award-Winning company based in Florida with a national team that's expanding and on the hunt for A-players. We are looking for people who are eager to learn and grow in...
-
OPC Specialist
1 month ago
Orlando, United States Westgate Resorts Full timeJob Description As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts throughout central Florida. By encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction...
-
OPC Specialist
1 month ago
Orlando, United States Westgate Resorts Full timeJob Description As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required...
-
OPC Specialist
2 weeks ago
Orlando, United States Westgate Resorts Full timeJob Description As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme park and attraction tickets. You will also be required...