Weekend Boarding Receptionist

2 weeks ago

College Station, United States Waggie Pet Zone Full time

**Receptionist/Customer Service - Job Description**

This position reports to the facility manager. Has responsibility for customer interaction, satisfaction and maintaining the health, safety and comfort of all of our 4-legged guests.

**Primary duties will include**:

- Greet new clients (people and dogs) in a positive upbeat and friendly manner to instill confidence and trust that we provide a friendly, safe and professional environment for their dog.
- Collect and enter information - utilize specialized computer software
- Check-in and check-out pets, create invoices and take customer payments
- Develop and maintain positive customer relationships, gather and share important information about their pets. Brief pet parents on the dogs stay and how they interacted with their playmates.
- Professionally document all customer interactions and complaints and follow-up as needed
- Learn/follow our business processes and our policies including our employee handbook
- Complete cleaning and housekeeping tasks and procedures as defined
- Perform opening and/or closing procedures including cash handling/reporting

**Secondary duties may include**:

- Supervise staff as defined by your manager - supervisory experience preferred but not required
- Record/report accurate info on the status, activities, and behavior of each pet. Communicate with all employees on matters affecting the needs, care and supervision of our clients
- Animal care duties for boarding and daycare guests, including daily walks, feeding, medicating, cleaning and record keeping.

**Qualifications**
- Exceptional customer service skills with a minimum one-year experience dealing directly (in-person) with customers
- **Direct experience caring for dogs and animals or working in the pet industry is required.**:

- **This position is primarily to work weekends, with one weekend off a month**:

- Must continually display a positive attitude and friendly disposition and have a passion for animal care. Must have high empathy for our pets, their parents and coworkers at all times
- Excellent written and oral communication skills, and must have the ability to multitask. Well-organized, attentive, observant, and detailed oriented.
- Must have a high level of competence in the use of computer programs such as word and excel.
- Physically able to secure and handle all sized dogs and the associated physical tasks listed above.
- Associates degree
- Must have reliable transportation

Please submit a cover letter and answer the provided questions to be considered for this position.

Pay: $9.50 - $12.50 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Paid training

Schedule:

- 8 hour shift
- Holidays
- Weekends only

Application Question(s):

- What TV character best describes your work ethic? Please explain
- What skills and strengths would you bring to this position?

Work Location: In person

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