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The Ups Store Manager in Training
4 days ago
The UPS Store is looking for a Manager in Training to join our team We are seeking an individual with excellent customer service, organizational and management skills. The Retail Store Manager is responsible for the day-to-day operations of a The UPS Store location. They will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Retail Store Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.
**RESPONSIBILITIES**
- Performs personnel management, which includes training and coaching associates
- Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
- Oversees Center maintenance, including cleanliness, safety, and organization
- Manages inventory
- May open and/or close the store and perform end-of-day accounting, etc.
- Frequently multi-tasks while maintaining extreme attention to detail and high quality control
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Takes ownership of the customer's shipping needs and offers viable solutions
- Maintains a clean, organized, and safe working environment
- Communicates effectively with customers
- Performs other duties as assigned
**QUALIFICATIONS**
- High school diploma or GED required
- Excellent communication skills, verbal and written
- Retail/customer service experience
- Willing to accept full accountability for Center operations
- Detail oriented, organized, and able to multi-task
- P&L experience preferred
Pay: $16.00 - $18.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
**Experience**:
- Customer service: 3 years (preferred)
Ability to Relocate:
- Tucson, AZ 85718: Relocate before starting work (required)
Work Location: In person
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