Fraud Business Strategy Specialist

6 days ago

Wilmington, United States TD Bank Full time

**Work Location**:
Remote Wilmington (DE) No City Tax

**Hours**:
40

**Pay Details**:
$86,840 - $139,360 USD

**Line of Business**:
Sales & Customer Distribution Support

The Fraud Business Strategy Specialist will primarily have oversight of US Fraud Management's FTE and operational expenses. Will analyze US Fraud Management FTE trends, provide monthly reporting, understand and communicate impacts to forecast. Partner with USFM Resource Management team on US Fraud Operations FTE needs and financial productivity. Will support the approval to hire process by gaining necessary approval for weekly submissions and engaging resource management where necessary. Partner with Finance on FTE forecasting and operational expenses. Understand USFM financial plan risk and opportunities.

The Fraud Business Strategy Specialist will manage a portfolio of one or more fraud supported business lines while generating multifaceted insights, understanding and enacting strategic direction. The Specialist will be accountable for hands on delivery of objectives, projects, process changes, reporting/forecasts, and business partnership meetings.

**Depth & Scope**:

- Oversight of fraud attacks and trends impacting identified area
- Partners with senior leadership to implement countermeasures in accordance with strategic goals
- Participates in quarterly & annual fraud loss, and operational capacity forecasting exercises
- Implements procedure and project changes
- Adheres to Change Management protocols
- Leverages business level reporting to identify fraud trends and provide insight based on area of oversight
- Supports project development, intent & ongoing partner projects; provide risk identification and support the development of business insight for the project
- Supports projects/ change by leveraging fraud expertise to help define fraud resilient products through the development of business level requirements and processes
- Provides post launch Project and IT/ technology validation and issue management to ensure business and or fraud requirements are met
- Ensures Fraud policy/process alignment & implementation for both fraud and supported business lines
- Provides monthly business partner loss/operational performance updates and participate in review sessions
- May be responsible for the day to day management of Fraud vendors
- When working on formal projects, expectation is these projects are a moderate cost and risk rating/tier

**Education & Experience**:

- Bachelor's degree in a related discipline
- 3-5 years of work experience in a related capacity
- Experience in fraud management preferred
- Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required
- Skilled in managing budgets, P&L and resource allocation
- Ability to handle confidential information with discretion

**Preferred Qualifications**:

- Experience working in a corporate function within a financial institution
- Understanding of financial and operational expense impacts
- Previous experience with FTE forecasting and operational expenses

**Customer Accountabilities**:

- Supports the strategic direction of the fraud supported business and play a key role in the implementation of the overall business strategy while balancing Customer experience and fraud risk
- Participates in identifying, designing and testing solutions and supporting the implementation of business projects/initiatives
- Participates in discussion on strategic goals with partners in any given portfolio (output is roadmap and/ or strategic plan/ deliverables/ frameworks/ short to long term goals etc.)
- Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed

**Shareholder Accountabilities**:

- Collaborates with partners on business challenges and deliver fact-based advice that aligns to strategy and drives shareholder value
- Supports the development and implementation of operational strategies/ standards/procedures and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with “industry best practice” and overall enterprise strategy and objectives
- Participates in establishing and executing development/ input on fraud impact for business cases as well as drive towards execution of deliverables to meet the desired results
- Develops and delivers presentations/ communications to management, stakeholders, and project owners after ensuring data analysis and insights are reviewed by management to validate accuracy and minimize errors
- Will support the development of business requirements and facilitate project execution as well as educate/ train business users on how to integrate analytics into Decisions
- Keeps abreast of emerging issues, trends, and evolving fraud risks and assess potential impacts to the Bank
- Assesses/ identifies key issues and escalate to ap

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