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Housekeeper Spa

3 months ago

Long Branch, United States Ocean Place Resort & Spa Full time

**Job Summary**:The Spa Housekeeping Houseperson is responsible for maintaining the cleanliness of one of the top spas in New Jersey.

**Qualifications**

**Education & Experience**:

- High School diploma or equivalent and/or experience in a hotel or a related field preferred.

**Physical requirements**:

- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.

**General Requirements**:

- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Ocean Place Resorts and Spa as required by scheduling, which will vary according to the needs of the Spa.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Hotel standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

**General Requirements (Continued)**:

- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Always maintain a warm and friendly demeanor.

**Duties & Functions**

**Fundamental Requirements**:

- Employees must always be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Walking the spa at beginning and end of shift; maintaining a clean locker room, stocking linens, maintaining relaxation room, cleaning hallways, salon and spa rooms.
- Always use proper two-way radio etiquette when communicating with other employees.
- Practice safe work habits to ensure safety to guests, fellow employees and self.
- Handle items for "Lost and Found" according to the hotel standards.
- Report maintenance issues to Spa Director/Manager.
- Pick up any Room dirty linen or trash as needed.
- Vacuum spa corridors.
- Assist Housekeeping as needed
- Deliver any clean linen to assigned sections, if applicable.
- Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
- Ensure overall guest satisfaction.
- We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._