Supervisor, Patient Support

2 weeks ago

Whippany, United States ConnectiveRx Full time

Overview:
**Program : Affordability / Fixer Program**

Under the direction of the department leader, the Supervisor, Patient Support is responsible for ensuring that their team provides extraordinary patient concierge health care services enabling access to care for prescription medications. The incumbent will be interacting directly with approximately 15 staff members and patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients’ copay assistance programs. This includes call center services (inbound and outbound) and claims processing operations. They are part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. The incumbent will be working in a matrix environment and interfacing with multiple internal areas including Training, Quality, Program Management, Human Resources and Technology and will often interact with our clients on how to improve the program offering,

**Responsibilities**:

- Responsible for ensuring that their team (approximately 15 team members) provides extraordinary “white glove” patient concierge healthcare services by meeting all agreed-upon SLAs and KPIs.
- Identifies process improvements/enhancements utilizing customer and employee feedback and data (QA results, SLA performance, turnaround times, etc.)
- Provides regular feedback and coaching, fostering a positive work environment to enable world-class customer service and outstanding patient/provider experience. Exemplifies strong leadership with a focus on employee engagement.
- Monitors workloads and rebalances as needed, manages attendance, and approves time.
- Respond to escalations as needed and engage other internal areas such as Program Management, IT, and other Contact Center teams to resolve issues.
- Ensures team follows all pharmacovigilance processes, including timely submission of AE/PQC and completion of training

Qualifications:

- Bachelor’s degree in business, marketing, or related discipline required. A minimum of 3-5 years of equivalent work experience may be substituted for a degree.
- Minimum three years leading a claim/customer service or related team in a production or similar environment, required OR a minimum of 3 years working in an inbound call center, handling medical benefits, claim adjudication, third-party billing, and/or provider issues.
- Previous experience in coaching, motivating, and training others through constructive feedback is preferred.
- Previous Call Center experience, highly desired.
- Working knowledge of good supervisory practices and skill in supervising others, including communication skills
- Knowledge of all aspects of call center needs with expertise in insurance verification and claims
- Ability to effectively evaluate performance, resolve complaints, ensure appropriate orientation, develop and mentor staff, provide career coaching, motivate staff individually and as a group, understand and support diversity, and establish and maintain an effective team.
- Ability to independently implement the benefit verification and/or case management process (assess, plan, implement, and evaluate) to meet patient needs as it relates to customer needs and to staff and delegate with guidance from policies, procedures, and protocols.
- Critical thinking skills
- Highly proficient computer skills, including Microsoft Office
- Outstanding customer service skills.
- Well-organized and able to effectively prioritize daily workload

**Requirements**:

- Job required to be onsite daily
- Operate standard office and computer equipment.
- Work schedule in support of an 8 AM - 8 PM contact center.
- Flexibility to support the needs of the business (evenings, weekends, etc.) as needed.

  • Patient Support Specialist

    2 days ago

    Whippany, United States ConnectiveRx Full time

    Temporary work aligns well with people who are looking for broader career opportunity with contracted time frames, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides top talent directly to industry leading clients who have temporary assignments...

  • Patient Support Specialist

    3 weeks ago

    Whippany, United States ConnectiveRx Full time

    Overview: The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients copay assistance...

  • Patient Support Specialist

    2 days ago

    Whippany, United States ConnectiveRx Full time

    Temporary work aligns well with people who are looking for broader career opportunity with contracted time frames, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Source is a service offered by Magnit Global that provides top talent directly to industry leading clients who have temporary assignments...

  • Route Service Supervisor- UniFirst

    5 days ago

    Whippany, United States UniFirst Full time

    Route Service SupervisorUniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded...

  • Front Desk Supervisor

    4 days ago

    Whippany, United States Sonesta International Hotels Corporation Full time

    Job Description SummaryThe Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Quality Assurance Engineer

    4 days ago

    Whippany, United States Breeze-Eastern Full time

    Job DescriptionFunction:Reviews product and documentation in accordance with applicable customer, regulatory, military, and industry specifications. Develops and implements Quality plans as required for new program development. Evaluates new customer requirements. Performs internal and external audits. Supports Corrective/Preventative Action process....

  • Board Certified Behavior Analyst

    5 days ago

    Whippany, United States Calais School Full time

    The Calais School is a state-approved provider of special education for students with special needs. The school serves students in grades K - 12+ with multiple learning disabilities. It is our goal to help each and every child realize and build on their strengths and gifts. We are committed to cultivating the potential of every student, making a difference,...

  • Veterinarian

    3 days ago

    Whippany, United States Pulivarthi Group Full time

    Job DescriptionJob DescriptionJob Title: Veterinarian Location: Whippany, NJCompany Overview: Pulivarthi Group is dedicated to providing high-quality veterinary care in Whippany, NJ. Our clinic is veterinarian-owned and operated, committed to setting new standards in veterinary workplaces. We pride ourselves on being quirky and pet-obsessed, while also...

  • Electrical Engineer

    5 days ago

    Whippany, United States Breeze-Eastern Full time

    Position Summary: Breeze-Eastern is a leading global designer and manufacturer of high-performance lifting and pulling devices for military and civilian aircraft, including rescue hoists, winches, and cargo hooks. Rescue crews trust their lives with Breeze-Eastern products, and we take that responsibility seriously. The work we do benefits the greater good,...

  • Media Buyer

    5 days ago

    Whippany, United States Marketsmith Full time

    Job DescriptionJob DescriptionMedia BuyerWho we areMarketsmith Inc. is a women-owned, full-service marketing agency with a proven history of launching products that build successful brands. Our mission is to deliver real business impact for our clients through the applied use of omnichannel campaigns, high-performance creative, and end-to-end measurement. We...

  • Certified Nursing Assistant

    5 days ago

    Whippany, United States CareOne Full time

    Job Description Balance Life & Work with a New Career Opportunity (LONG TERM CARE)(SHORT TERM REHAB)(SKILLED NURSING)(ASSISTED LIVING)(LTACH)(SUB ACUTE CARE)$1000.00 Sign on Bonus Now Hiring - Certified Nursing Assistant (CNA) - (Hanover Township), NJ(CareOne at Hanover Township) The Certified Nursing Assistant is responsible for, but not limited to: 1....

  • Housekeeping

    4 days ago

    Whippany, United States Merry Maids Full time

    Benefits: Flexible schedule Free food & snacks Free uniforms Health insurance Paid time off Signing bonus Housekeeping/Limpieza de casas - Flexible Schedule/NO Nights or Weekends/Hiring Immediately/No Experience Necessary/Hablamos Espanol$500.00 Hiring BonusHousekeeping Benefits:•Never work weekends again - NO nights, weekends, or holidays•Be home for...

  • Electrical Engineer

    5 days ago

    Whippany, United States Breeze-Eastern Full time

    Position Summary: Breeze-Eastern is a leading global designer and manufacturer of high-performance lifting and pulling devices for military and civilian aircraft, including rescue hoists, winches, and cargo hooks. Rescue crews trust their lives with Breeze-Eastern products, and we take that responsibility seriously. The work we do benefits the greater good,...

  • Housekeeping

    4 days ago

    Whippany, United States Merry Maids Full time

    Benefits: Flexible schedule Free food & snacks Free uniforms Health insurance Paid time off Signing bonus Housekeeping/Limpieza de casas - Flexible Schedule/NO Nights or Weekends/Hiring Immediately/No Experience Necessary/Hablamos Espanol $500.00 Hiring BonusHousekeeping Benefits: •Never work weekends again - NO nights, weekends, or holidays •Be home...

  • Associate Client Service Manager

    3 days ago

    Whippany, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Director, Solution Architect

    4 weeks ago

    Whippany, United States ConnectiveRx Full time

    Overview: ConnectiveRX is seeking an experienced Salesforce Solution Architect to join our architecture team. This person will be a business and technology leader with a proven track record of success in helping craft end to end solutions using Salesforce Service Cloud and have a depth of knowledge to be able to mentor the Salesforce engineering...

  • Director, Human Resources

    2 weeks ago

    Whippany, United States Klein Hersh Full time

    Our client is a private equity sponsored pharmaceutical contract packaging company, which provides best-in-class quality and industry leading turnaround and service for Rx and OTC products to small and mid-sized businesses. Our client focuses on oral solid dose, including thermo and cold form blistering, bottling, cartooning, clinical packaging, stability...

  • Housekeeping Opportunities

    2 weeks ago

    Whippany, New Jersey, United States Hackensack Meridian Health Full time

    : Hiring NowBenefits Start Day One$1,000 Sign On Bonus for Full and Part Time Positions Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here,...

  • Director, Solution Architect

    4 weeks ago

    Whippany, United States ConnectiveRx Full time

    Overview: ConnectiveRX is seeking an experienced Salesforce Solution Architect to join our architecture team. This person will be a business and technology leader with a proven track record of success in helping craft end to end solutions using Salesforce Service Cloud and have a depth of knowledge to be able to mentor the Salesforce engineering team. ...

  • Director Channel Strategy

    4 days ago

    Whippany, United States Bayer Full time

    At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our...