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Store Protection Specialist

3 months ago

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The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.

ESSENTIAL FUNCTIONS:
Mitigating Theft & Fraud
- Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
- Gather theft indicators and use internal and external intelligence to positively impact shortage trends.
- Effectively communicate with store leadership and members of the Loss Prevention team.
- Maintaining a Safe & Secure Environment
- **Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.**:

- Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.
- Minimizing Operational Shortage
- **Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.**:

- **Observe and provide feedback on proper checkout procedures for customers and associates.**

Developing Great Teams & Partnerships Provide excellent customer service by greeting customers and answering questions.
- Regular involvement with internal and external triad partners.
- May include, but not limited to, conference calls, meetings, store visits, etc.
- Other duties as assigned to support Loss Prevention initiatives.COMPETENCIES:

- Communication Skills
- Customer Service Focus
- Self-Confidence
- Conflict Management
- Self-Control
- QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

- **High School diploma or equivalent education**:

- Demonstrated ability to work effectively both independently and within a team in a fast-paced environment
- Strong written and oral communication skills
- Demonstrated ability to build and maintain working relationships with associates at all levels of the organization
- Excellent customer service skills
- Demonstrated ability to effectively problem solve
- Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing
- QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:

- **Retail experience or similar training**:

- **Loss Prevention/security work experience and/or training in a retail setting**
- Possession of current and valid security guard registration card

PHYSICAL REQUIREMENTS**:Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)**SUPERVISORY RESPONSIBILITIES:None
- **Must be able to reach, raise and lower objects weighing up to 25 lbs. above shoulders from one level to another**:

- **Must be able to regularly twist, bend, stoop, kneel, and crouch;**:

- **Frequency and duration will vary based on business needs**:

- **Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)**

**Job Type**: Part-time

**Salary**: $15.00 /hour

**Job Types**: Full-time, Part-time

Pay: From $15.50 per hour

**Benefits**:

- Employee discount
- Flexible schedule
- Professional development assistance

Schedule:

- Day shift
- Holidays
- Night shift
- Weekends as needed

Work Location: In person