Pc Network Support Technician 3

3 weeks ago

Palmdale, United States Northrop Grumman Full time

**Requisition ID: R10159649**:

- ** Category**: Information Technology
- **Location**: Palmdale, California, United States of America
- **Clearance Type**: Secret
- **Telecommute**: No
- Teleworking not available for this position
- **Shift**: 1st Shift (United States of America)
- **Travel Required**: Yes, 10% of the Time
- **Relocation Assistance**: Relocation assistance may be available
- **Positions Available**: 3

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman's is seeking a well-qualified Desktop PC Tech for a classified government program at its Palmdale, CA location.
- Provides technical support for computers and associated networks.
- Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors.
- Connects personal computers and terminals to existing data networks. Performs basic PC setups.
- Instructs and assists users in the use of personal computers and networks.
- Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases.
- Maintains trouble logs.
- Completes paperwork and other tasks needed to satisfy Security requirements.
- Successfully follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software.
- Works with Security to remediate classified or unclassified data spillage incidents.
- Coordinates with users, service desk, server administrators, network engineers, and customer and IT management.
- Reviews the trouble ticket queue to identify issues that need to be addressed.
- Works through the ticket queue without intervening management direction (self-motivated).
- Proficiency in Microsoft products such as Windows desktop OS, Office Product Suite
- Resolves tickets within established SLAs.
- Raises issues that require management attention or involvement.
- Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
- Works with system administrators and other staff to resolve support issues, escalating where appropriate.
- Participates in new installations, testing and special projects as needed.
- May spend portions of the day away from the desk when supporting users and moving equipment.
- Exhibits good communication skills, an energetic approach, and patience with customers.
- Possess a technical understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) Operations, including Service Desk, Desktop, Network, Telecommunications, Data Center, Application Support, Service Level Management, and other areas of IT Operations.
- Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
- Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
- Route calls to product line specialists. Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site.

**Basic Qualifications**:

- High school diploma or equivalent and 4 years of experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience
- Active DoD Secret level security clearance with ability to obtain and maintain a DoD Top Secret level clearance as a condition of continued employment
- Ability to obtain, and maintain, access to Special Programs as a condition of continued employment
- Current DOD 8570 IAT level II baseline certification (example: Security+ CE)
- Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods

**Preferred Qualifications**:

- Bachelors of Science or other technical based degree
- Active DoD Top Secret clearance
- CompTIA Security+, A+, Network+, or ITIL Certificatio

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