On-site Computer Technician

1 week ago


Phoenix, United States NeedThese Full time

Company Description

**Job Description**:
**On-site Computer Technician**
- Deliver excellent customer service on-site at customer's location
- Provide proactive desktop technical support for PCs, laptops, printers, and other supported peripheral devices
- Install software and hardware and maintain detailed records
- Provide a wide variety of support functions to ensure operability of hardware and software in a fast-paced environment

**POSITION QUALIFICATIONS**:

- **Minimum Education and/or Experience**:_
- High school diploma or GED and three (3) years' experience providing desktop support
- Experience should include installing, loading, and configuring microcomputer hardware and software, as well as detecting and resolving computer and printer problems
- An equivalent combination of post-secondary education and/or job-related experience may be substituted for the education requirement
- **Specialized Training, Certifications, and/or Other Special Requirements**:_
- Experience with Windows 10, 11, and Microsoft Office 2013 or most current versions
- Must be able to obtain Fingerprint Clearance to work on school site
- **Knowledge, Skills, and Abilities**:_
- Knowledge of technical support processes for personal computers, laptops, and other peripheral devices
- Knowledge of software and hardware installation
- Skilled in communicating and writing accurate information using the appropriate level of detail
- Ability to think analytically and solve problems, conduct analysis of alternatives, make recommendations, and issue resolutions
- Ability to work with mínimal supervision and provide excellent customer service in a fast-paced environment, with attention to detail and a persistence to solve problems in a timely and professional manner
- Ability to be results-oriented, with a strong initiative and learning aptitude
- Ability to meet customer demands and prioritize workloads
- Ability to identify potential service level problems and implement and communicate solutions as needed
- **Preferred Education and/or Experience**:_
- Associate's degree in Computer Science or related field
- Additional years' experience installing, loading, configuring microcomputer hardware and software, and detecting/resolving computer and printer problems

**ESSENTIAL JOB TASKS**:

- Meets customer demands, prioritizes workloads, and coordinates activities
- Maintains high level of communication with customers regarding support call follow-up and resolution confirmation
- Troubleshoots, repairs, installs, and configures desktop computer systems and peripheral equipment
- Manages service ticket queues and resolves daily hardware and software support calls in a timely and professional manner
- Identifies potential service level problems and implements and communicates solutions as needed
- Participates in the development and implementation of processes that improve efficiency and enhance productivity
- Maintains inventories of software and hardware for desktops, laptops, and peripherals
- Able to work with limited supervision

**Job Types**: Full-time, Contract

Pay: $18.00 - $19.23 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Help desk: 2 years (required)
- Windows: 2 years (required)

Work Location: In person



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