Technical Support Specialist

3 days ago

San Diego, United States Symons Fire Protection Full time

**SUMMARY**:

- The Technical Support Specialist will oversee the Technical Support Representative and provide higher-level technical support in circumstances that are beyond the expertise of the Technical Support Representative._

**DUTIES AND RESPONSIBILITIES**:

- _ Installs, modifies, tests, updates, and makes minor repairs to computer hardware and software systems._
- _ Resolves staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity._
- _ Maintains system functionality by testing computer components._
- _ Helps design and implement networks._
- _ Consult with users to determine appropriate hardware and software needs and assist in placing orders._
- _ Gathers data to identify and evaluate technical purchasing options._
- _ Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs._
- _ Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers._
- _ Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies._
- _ Prepares reference material for users by drafting operation instructions._
- _ Assist with any other job duties assigned._

**_*Reliable and predictable attendance is required for the function of this job*_**

**_ *Duties and responsibilities may be changed at any time*_**

**Education, Experience, Knowledge**

Bachelor’s degree or above in computer science, information systems, or related field, or equivalent experience, required.

Prior experience working on a Helpdesk, in IT, or similar technical function.

At least four years of related experience is required.

**QUALIFICATIONS**:

- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong supervisory and leadership skills.
- Strong analytical and problem-solving skills.
- Superior understanding of computer hardware and software systems.
- Excellent time management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite or related software.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- The ability to communicate technical information in an accessible manner to non-technical employees.
- A process improvement mindset.
- Strong knowledge of networking principles and operating systems.

**Physical Requirements**
- Sitting: Sitting at a desk for the majority of the day.
- Handling: Seizes, helps, or works with hands.
- Lifting: Raises or lowers miscellaneous paperwork.
- Reaching: Extends hands and arms in any direction.
- Vision: Read computers and paperwork.
- Stooping: Bends body downward and forward by bending at knees or waist.
- Standing: Remains in a standing position if required to perform various functions of the job.
- Talking: Communicating by phone and in person.
- Walking and moving about on foot.

  • Technical Support Specialist

    1 month ago

    San Diego, United States Tranzeal Full time

    Job Title: Technical Support SpecialistDuration: 12+ MonthsLocation: San Diego, CA- HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...

  • Technical Support Specialist

    4 weeks ago

    San Diego, United States Tranzeal Incorporated Full time

    Job Title: Technical Support SpecialistDuration: 12+ MonthsLocation: Santa Clara, CA- HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...

  • Technical Support Specialist

    6 days ago

    San Diego, United States Tranzeal Incorporated Full time

    Job Title: Technical Support SpecialistDuration: 12+ MonthsLocation: San Diego, CA - HybridRequired:To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support roleHighly experienced in their ability to troubleshoot difficult technical issues with ease...

  • Laboratory Support Specialist

    2 weeks ago

    San Diego, United States Mentor Technical Group Full time

    Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...

  • Laboratory Support Specialist

    3 weeks ago

    San Diego, United States Mentor Technical Group Full time

    Job DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...

  • Laboratory Support Specialist

    1 month ago

    San Diego, United States Mentor Technical Group Full time

    Job DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...

  • Laboratory Support Specialist

    1 week ago

    San Diego, California, United States Mentor Technical Group Full time

    Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines.With offices...

  • GCS Service and Support

    1 month ago

    San Diego, United States MILLENNIUMSOFT Full time

    Position       : GCS Service and Support – Technical Support Specialist 1 Location : San Diego, CA Duration : 6 Months Contract Total Hours/week : 40.00 1st shift Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics,...

  • GCS Service and Support

    3 weeks ago

    San Diego, United States MILLENNIUMSOFT Full time

    Position       : GCS Service and Support – Technical Support Specialist 1 Location : San Diego, CA Duration : 6 Months Contract Total Hours/week : 40.00 1st shift Department Overview Client is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics,...

  • Administrative and Technical Support Specialist

    2 weeks ago

    San Diego, United States Amentum Full time

    Amentum is seeking an **Administrative and Technical Support Specialist**. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with mínimal guidance and assistance. Depending on the customer office, some tasks can be more...

  • Administrative and Technical Support Specialist

    1 month ago

    San Diego, United States Amentum Full time

    Amentum is seeking an **Administrative and Technical Support Specialist**. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with mínimal guidance and assistance. Depending on the customer office, some tasks can be more...

  • Administrative and Technical Support Specialist

    3 weeks ago

    San Diego, United States Amentum Full time

    Amentum is seeking an **Administrative and Technical Support Specialist**. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with mínimal guidance and assistance. Depending on the customer office, some tasks can be more...

  • Administrative and Technical Support Specialist

    6 days ago

    San Diego, United States Amentum Full time

    Amentum is seeking an **Administrative and Technical Support Specialist**. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with mínimal guidance and assistance. Depending on the customer office, some tasks can be more...

  • Chemical Support Specialist

    2 weeks ago

    San Diego, United States Mentor Technical Group Full time

    Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices...

  • Administrative and Technical Support Specialist

    9 hours ago

    San Diego, United States T3W Business Solutions, Inc. Full time

    T3W Business Solutions, Inc. is a Woman-Owned Small Business with Headquarters located in San Diego, CA. It is our mission to help our clients develop strategies to optimize their use of space and resources resulting in maximum benefits; we also deliver quality data and analysis to support our clients’ daily facility operations, planning, and compliance...

  • Chemical Support Specialist

    1 month ago

    San Diego, United States Mentor Technical Group Full time

    Job DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...

  • Chemical Support Specialist

    4 weeks ago

    San Diego, United States Mentor Technical Group Full time

    Job DescriptionJob DescriptionMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and...

  • Administrative and Technical Support Specialist

    1 month ago

    San Diego, United States Amentum Full time

    Amentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...

  • Administrative and Technical Support Specialist

    2 weeks ago

    San Diego, California, United States Amentum Full time

    Amentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...

  • Administrative and Technical Support Specialist

    1 month ago

    San Diego, California, United States Amentum Full time

    Amentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more...