Clerk

3 weeks ago

Pasadena, United States Pacific Clinics Full time

**Who We Are**

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

**Who We Serve**

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

**What We Offer**
- The compensation for this position can be up to $21.92 per hour. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may also vary if you reside in a different location than the location posted.
- We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more
- Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

**About our Program**:
Program Type: OP and Wellness
Population Served: Child, TAY, Adult and Older Adult

**Position Summary**

This position provides program and site support in compiling, filing, and maintenance of client records / charts in a secured, confidential manner; processes all requests for release of information from client charts; meet and greet clients and act as front office personnel. Other administrative duties include photocopying, mailroom activities, and all telephone switchboard activities.

**Essential Duties and Responsibilities**
- Compiles and maintains clients’ charts. Performs clerical tasks related to the maintenance of all client medical records.
- Protects the security of clients’ charts to ensure that confidentiality is maintained.
- Pulls consumer records for daily appointments, returning records and files to their proper file location.
- Files items sequentially in client chart according to established filing system accurately and promptly.
- Maintains all charts in such a way that authorized staff can easily locate items.
- Processes all release of information requests in a timely and efficient manner ensuring that all releases of information are in compliance with the request, authorization, clinic policy and HIPAA regulations.
- Uses the Clinics’ record storage procedures, input indexing data into the authorized record storage and retrieval system in a timely and accurate manner.
- Prepares charts for transfer to storage following Clinics procedures.
- Meets and greets clients, schedules their appointments with their doctors, and keeps track of all appointments and follow-up.
- Maintains client financial folders up to date and file medical eligibility. Enters prescriptions into PAT’s system.
- Provides clerical support services to clinical staff.
- Assists in the completion of intake paperwork for new clients including assisting new intakes with their financials.
- Processes and distributes all incoming and outgoing clinic mail daily.
- Functions as part of an Agency support services team and provides clerical support coverage at other programs and locations as requested.
- Performs other duties and work projects as assigned.

**Experience / Requirements**
- High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
- Basic knowledge of general computer equipment (keyboard, monitor and printer features).Excellent customer service skills.
- Display good written and communication skills.
- Ability to handle multi-lined telephone system.
- Bilingual in site specific language preferred.
- Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy (if driving two or more times per week on company business) OR if driving is not required, demonstrated ability to use public transportation or other means to travel between sites, if requested.
- Ability to handle multi-lined telephone system. Bilingual in site specific language preferred. Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy (if driving two or more times per week on company business) OR if driving is not required, demonstrated ability to use public transportation or other means to travel between sites, if requested.

**Physical Requirements**

While performing the duties of this job the employee is

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