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Client Service Representative

3 months ago

Orlando, United States InCharge Debt Solutions Full time

**JOB DESCRIPTION**

Department: Client Service Job Title: Client Service Representative

FLSA: Non-Exempt

**POSITION OVERVIEW**

The Client Service Representative works with clients to address questions, concerns and complaints.
In this role, the employee is expected to establish and maintain rapport with customers on behalf of the company by taking complete responsibility to ensure that customer’s needs are met. It will also provide clients with technical support sufficient to access online tools, resources, etc. This position will work effectively within the business functions listed below, achieving productive results, while maintaining quality standards.

**ESSENTIAL DUTIES/RESPONSIBILITIES**
- Attend to client’s questions, complaints, and concerns and facilitate satisfactory resolution
- Conveys to the client a sense of expertise in our debt management product and services
- Provide additional educational and referral resources to the client as needed
- Follows established procedures; performs education and personal financial management counseling, specifically in credit card debt management
- Maintains customer records by updating account information and processing customer adjustments
- Ability to make decisions and mínimal supervision to complete assigned duties
- Remain well informed on system and product changes by reviewing resources available via

SharePoint and the organization’s Intranet
- Willing to work independently or as a team when special projects are assigned
- Any other duties as assigned by management

**Required Skills**:

- Familiarity with operating systems, Internet browsers, MS Office Products,
- Excellent phone, verbal and written communication skills
- Flexibility with work schedule
- Have strong attention to detail and must be able to multi-task.
- Ability to utilize effective interpersonal skills
- Must be highly motivated with the ability to prioritize, plan, organize and follow through on work assignments
- Ability to handle sensitive client information
- Must be able to work from home in a quiet environment
- High Speed internet (DSL or cable) connection required.

**WORK EXPERIENCE**

**Required**:

- 3+ years of previous customer service experience, care center experience a plus
- Must have strong customer service and communication skills

**Preferred**:

- Experience in credit counseling, financial services, call center or customer service.

**EDUCATION**

**Required**:

- High School diploma or equivalent

**Preferred**:

- AA, AS, or Bachelor’s degree preferred

Pay: From $15.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Orlando, FL 32819