Project Manager

3 weeks ago

Windsor Mill, United States Tantus Technologies, Inc Full time

Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Shared Services Project Manager (PM) to support a client in Woodlawn, MD. In addition to serving the client, the PM serves as a relationship manager and advocate for both their assigned project/technology team(s) and the enterprise IT infrastructure team(s). You will build strong relationships and maintain alignment to the client/customers’ desired business outcomes, providing consistent engagement and responsiveness to both their assigned product team’s infrastructure needs, and to the infrastructure team’s planned initiatives and timelines. You will be aware of the big picture and offer critical bi-directional communication and coordination between the program lines of business, enterprise services, and various contractor teams.

**What You'll Do**
- Strives to be proactive and consultive in nature, bringing deep knowledge of the client’s vision, product use cases, and best practices to their customers to maximize the benefit from the enterprise platform and infrastructure products.
- Understands and positively represents the features and function of the Cloud, DevOps and Security and collaboration products and services being implemented by and for the client and helping the team promote upcoming changes and system enhancements.
- Conversely, champions the cause of the assigned product team customers they interface with, while promoting alignment to the broader client infrastructure strategy.
- Assists to match technology solutions to client needs and creates/tracks tickets to refer tasks and projects to the appropriate IT resources.
- Communicates planned and unplanned maintenance and upgrade events to all project areas.
- Coordinates system and individual user onboarding/offboarding activities to data, tools and services.
- Prioritizes security initiatives and directives with both infrastructure and the assigned product team.
- Bring awareness to their customers about areas of the platform that are over or under-utilized and drive adoption of the DevSecOps tools and features available for use.
- Attends meetings and monitors all posts and channels of communication to maintain alignment with dynamically shifting infrastructure ecosystems with the status and needs of assigned product teams.
- Closely tracks the technical side of assigned projects to facilitate communication to the correct infrastructure team(s) to assist with any questions, issues or dependencies in a timely manner.
- Participates in Agile/Scaled Agile ceremonies for the assigned product team to assist in identifying and addressing infrastructure needs.
- Also represents and advocates for their assigned product team(s) at Agile/Scaled Agile ceremonies for the infrastructure (Networking, Cloud, Security) teams.
- Actively participates in all risk identification and management activities.
- Identifies integration points, potential efficiencies and external dependencies between current project-level schedules.
- Contributes to product roadmap planning as a customer advocate.
- Monitors key performance indicators to verify service level agreements.
- Builds trust and transparency with clients and customers.

**Required Knowledge and Skills**
- Bachelor’s degree.
- 5+ years of professional project management experience, to include experience in a relevant technical client-facing role.
- Experience working in an Agile environment.
- Experience using tools such as JIRA and Confluence, as well as Microsoft Office Suite (MS Word, Excel, PowerPoint, Visio)
- Strong listening skills with demonstrated ability to ask effective questions, understand customer priorities and anticipate customer needs.
- Experience advocating for your customers’ needs.
- Familiarity with cloud platforms, networking, security, and DevOps tools.
- Strong interpersonal, written/verbal communication, and presentation skills.
- Excellent business/system process skills, exceptional analytical and problem-solving skills, and the ability to clearly articulate solutions to end users.
- Successful history of working on multiple projects simultaneously and meeting project deadlines on time.
- Comfortable in technology environments and enthusiastic for learning new technologies.
- Must be a self-motivated team player with a positive attitude - able to work effectively with a dispersed team.

**Nice to Haves**
- Experience working with government entities or contracts is a plus.
- SAFe Agile experience is a plus.
- Agile certifications such as Scrum Master, Product Owner, SAFe Agile, are a plus.
- Experience with QualityNet IT tools and services (such as AWS Cloud, DevSecOps tools (such as New Relic, Ansible Tower), HARP, Unified File Management, Centralized Data Repository, and others) is a plus.

**Why Tantus? We Provide**:

- Competitive total compensation package based on the work you do and the contributions you make
- An environment that supports balancing great w

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