Operations Supervisor

2 weeks ago

Willow Grove, United States Marriott International, Inc Full time

**Número de Empleo** 24071033

**Categoría de Empleo** Rooms & Guest Services Operations

**Ubicación** SpringHill Suites Philadelphia Willow Grove, 3900 Commerce Avenue, Willow Grove, Pennsylvania, United States VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

Completar los informes del cajero designado y los informes de cierre en el sistema informático. Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la información pertinente en los registros. Contactar a la persona o al departamento apropiados (p. ej. Botones, Departamento de Limpieza), según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes. Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservaciones en el sistema informático, la verificación de la identidad de los huéspedes, solicitar una forma de pago, asignar las habitaciones y entregar y activar las llaves de las habitaciones. Vender una habitación o alojamiento a los huéspedes que no tengan reservaciones según la disponibilidad. Asegurarse de que las tarifas se ajusten a las normas del mercado y que se documenten todas las excepciones. Asegurarse de que las cuentas provenientes de los distintos puntos de venta (p. ej., gimnasio, tienda minorista) se escaneen y se carguen a la cuenta de la habitación. Asistir a la gerencia en la capacitación, evaluación, asesoramiento, disciplina, motivación y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de "Garantía de tratamiento justo y política de puertas abiertas". Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad. Cumplir con todas las políticas y los procedimientos de la compañía, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía. Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía; anticiparse a sus necesidades de servicio y atenderlas; agradecerles con aprecio genuino; asistir a las personas con discapacidades. Hablar con los demás utilizando un lenguaje claro y profesional; atender los teléfonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los demás. Asegurar el cumplimiento de las expectativas y los estándares de calidad. Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo o durante toda la jornada de trabajo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 25 libras o menos.Ejecutar otros deberes de trabajo razonables solicitados por supervisors.

AAPTITUDES DESEABLES

Educación: Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General (General Educational Development, GED).

Experiência laboral afín: Al menos 1 año de experiência laboral afín.

Experiência como supervisor: Al menos 1 año de experiência como supervisor.

Experiência como supervisor: Ninguna
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._

SpringHill Suites by Marriott ofrece a los huéspedes un ambiente de primer nível pero a la vez relajado. Todas las habitaciones son una suite amplia, que proporciona a las familias más espacio para relajarse y a los viajeros de negocios la posibilidad de separar trabajo y descanso. Con desayuno gratis, piscinas en la mayoría de hoteles y vino y cerveza en The Market, SpringHill Suites atrae a los viajeros de negocios y de placer por igual. Al unirte a SpringHill Suites, te unes a una cartera de marcas con Marriott International. **Estarás** donde puedes llevar a cabo tu mejor trabajo, **comenzarás** a cumplir tu propósito, **formarás parte** de un increíble equipo mundial y **te convertirás** en tu mejor versión.

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