Intensive Services Case Manager

2 weeks ago

Glendale, United States Ascencia Full time

**JOB DESCRIPTION**

**Intensive Services Case Manager**
1851 Tyburn St.

Glendale, CA 91204
Tel: 818.246.7900
Fax: 818.246.2858 ascenciaCA.org
POSITION TYPE: Intensive Services Case Manager - Full Time Non-Exempt

DESCRIPTION: This position provides high quality, client-centered intensive supportive services to clients in permanent supportive housing through Housing for Health. The clients are DHS patients who meet/met the HUD definition of Chronically Homeless and were/are high utilizers of DHS services. Case management duties range from outreach and engagement; intake and assessment; service planning; housing and rental assistance; on-going monitoring and follow-up; assistance with benefits establishment, transportation, and legal issues; crisis management; eviction prevention; client education; housing location services; and coordination and collaboration with HFH partners. This program includes using harm reduction strategies to enable the participants to permanently retain their rental housing.

REPORTS TO**:ICMS Manager**

SALARY: $23.10 per hour

Duties and Responsibilities:
Outreach & Engagement o Process & accept referrals from DHS and other HFH partners per DHS; o Establish rapport, build trusting relationships with clients and determine appropriateness for program. o Employ a ”screening in” philosophy and conduct face-to-face screenings within 2-5 days of referral, depending on emergent status; o Obtain all appropriate consents & authorizations for clients’ participation in the program and to ensure effective communication with HFH and other service providers providing linkages, resources, etc. o Refer and link ineligible referrals to appropriate services and linkages;
Intake & Assessment o Conduct intake and enrollment activities, to include assisting clients with gathering eligibility documents.

Temporary Housing & Rental & Move-In Assistance o Assist Clients with access to temporary housing, through referrals, until PH placement is secured; o Assist clients with timely gathering of documentation and completion, submission, and coordination of lease agreements; o Coordinate client move-in and new tenant orientation to neighbors, property manager, & lease rules; o Assist clients with accessing services to meet their immediate needs and basic necessities such as food; o Conduct DHS-approved comprehensive psychosocial re-assessments and update case management services plan a minimum of every three months to include progress toward goals, modifications and/or target dates; o Maintain a minimum of three client contacts per week initially and then, tailored to the intensity of services provided via fact-to-face home visits, in response to the client’s level of functioning and acuity of needs with an eventual minimum of at least every three months. Some meetings can be in the field; o Ensure clients are linked to health, mental health and substance use disorder services by establishing a medical home. DHS/DMH/DPH may also provide services; o Assist clients with maintaining medication & treatment regimens by accompanying them to appointments; o Assist clients with obtaining income from all sources, as well as health insurance; o Assist clients with locating an securing employment, volunteer and/or educational opportunities; o Assist clients with life skills and community participation and group programming in these areas; o Assist clients with gaining, restoring, improving and/or maintaining daily independent living, social/leisure, and personal hygiene skills. o Assist clients with budgeting and money management including assistance with household budgeting, overcoming bad credit or eviction histories and arranging for payee accounts where appropriate; o Is available to provide 24/7 on-call crisis intervention coordination and response; o Educates clients on appropriate use of crisis intervention vs. calling 911;
**JOB DESCRIPTION**

**Intensive Services Case Manager**
1851 Tyburn St.

Glendale, CA 91204
Tel: 818.246.7900
Fax: 818.246.2858 ascenciaCA.org o Educates clients on tenant rights and responsibilities, reporting maintenance problems, disclosing financial problems, lease agreement compliance, paying rent and budgeting, participating in a representative payee system and getting along with neighbors; o Provides eviction prevention counseling advocacy and intervention; o Works with property managers and HFH to help clients resolve issues that threaten their housing stability and documents all eviction prevention interventions in the client’s file; o Coordinates transition planning and activities for ICMS clients with moving needs due to family reunification, change in housing needs, level of care required, etc. and ensures linkages to new area services. All is documented in the case closure file; o Implement additional services at the County’s discretion based on changes affecting ICMS and/or HFH properties or operations;
Client Satisfaction o Assess client satisfaction via one-on-o

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