Property Internet Services Manager

3 weeks ago


Newton, United States Sonesta Full time

**Job Description Summary**

New Corporate Requisition

**Additional Job **Information/Anticipated***

**Pay Range**

**Primary Responsibilities**
- Main escalation point for guest internet services.
- Design, support, and manage guest internet service scope required by PMO Projects.
- Subject matter expert for wireless technologies.
- Manage and audit property network service provider compliance with brand standards.
- Serve as an escalation point for Managed Service Providers
- Work outside of normal business hours when required (scheduled maintenance, escalated problem management, project-based implementations)
- Other duties as assigned

**Principal Job Requirements**
- Minimum of 5 years of progressive experience within the hospitality IT industry.
- Minimum of 3 years experience in a role supporting, deploying and/or managing guest internet systems.
- Strong documentation skills; this role will involve handling of network documentation, technical standards and reporting metrics/analysis.
- Strong oral and written communication skills are required. Collaboration with both external and internal partners is essential to the success of this role.
- Able to work with multiple, competing priorities and triage according to business priorities.
- An understanding of wireless technologies commonly used in hospitality environments. This includes Wifi 5,6,7, Zigbee and BLE networks.
- Intermediate networking skills with an understanding of network segmentation and security.
- An understanding of IOT infrastructure and management.
- A foundational understanding of low voltage cable plant distribution.

**Desired Certifications**:

- Aruba Product Specialist Central (APSC)
- Ruckus Certified Wifi Associate

**Education and Experience**:

- Bachelor's degree (B. A. or B.S.) from a four-year College or university or equivalent
- Occasional travel may be required (15%)
- 1+ Years of experience with ARUBA is required

**Benefits**

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance



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