Cell Therapy Case Manager
2 weeks ago
At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Everyone at Kite is grounded by one common goal - curing cancer. Every single day, we seek to establish a direct line between that purpose and our day-to-day work. Would you like to join us in this mission?
We are seeking a highly motivated individual to join our team as a Cell Therapy Case Manager. Kite therapies are customized for every patient and the process involves a complex ordering and supply chain process. Reporting into the Sr. Manager of Patient Support Services, the Cell Therapy Case Manager is responsible for monitoring all activities and successfully facilitating a patient’s case through the cell journey, while providing an exceptional customer experience. While we would consider this opportunity to be remotely based within the contiguous United States, we would like this person to be able to work during Pacific Time business hours.
**Responsibilities of the Cell Therapy Case Manager includes**:
- Serves as single-point-of-contact for Authorized Treatment Centers (ATC) who is accountable for all cases from patient registration through final product delivery, within defined geography
- Acts as a knowledgeable, trusted and dependable partner to ATCs demonstrating exceptional communication and tele-management skills
- Flexibility to cover/provide support for other Case Managers outside of regular working hours and over Holidays and weekends as necessary
- Manages communications with ATC providers (including but not limited to enrolling healthcare providers, financial coordinators, cell and apheresis lab staff and administrative champions) and internal Kite team members (including but not limited to field teams, internal logistics and supply chain, medical, site quality and site planning partners)
- Effectively communicates critical case-related information to healthcare providers within ATC in an empathetic and clear manner to appropriately manage expectations
- Completes all required Case Manager training and demonstrate exceptional knowledge and seamless navigation of Kite systems, policies, procedures and work instructions
- Troubleshoots issues with internal or external partners working collaboratively and with a sense of urgency
- Attends meetings (virtually and/or in person) to assist with training and activation of new ATCs
- Participates in regular Case Manager, POD, or other customer meetings on an as needed basis
**Basic Qualifications**:
Masters Degree and 3+ years of experience
OR
Bachelor’s Degree and 5+ years of experience
OR
Associate’s Degree and 7+ years of experience
OR
High School Degree / GED and 9+ years of experience
**Preferred Qualifications**:
- Proven ability to work exceptionally well across a matrix organization and be a team player
- Exceptional oral and written communication skills
- Open to occasional travel during site onboarding process and ad hoc meetings (
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