Network Operations Watch

2 weeks ago

Andrews AFB, United States TekSynap Full time

Responsibilities & Qualifications:
**RESPONSIBILITIES**
- Know the Air Force District of Washington classified and unclassified environment and determine if systems/services are offline or degraded
- Communicate the operational status with the Ops Watch team, customers, and Major Incident Response (MIR).
- Create incident tickets based on alerts from monitoring tools.
- Track the status of down nodes and services.
- Understand how monitoring tools work and their limitations.
- Work to improve monitoring capabilities through feedback to the Enterprise Monitoring Team who maintains the toolset.
- Actively participate in troubleshooting outages in support of MIR.
- Report what you see and assist in any other way possible.
- Take this time to recognize the limitations of our monitoring tools and identify those limitations as requirements to EMT afterward and in the After-Action Reports.

**REQUIRED QUALIFICATIONS**
- Requires an active DoD Secret clearance.
- Active IAT II certification
- Experience with BMC Remedy Ticketing System
- Experience using network monitoring tools
- 3-5 years’ experience in the Air Force District of Washington environment.
- A solid understanding of Network equipment, their capabilities, and architecture.
- 3-5 years of System Administration experience.
- Excellent briefing and oral communication skills.

Overview:
We are seeking a Network Operations Wach to join our team supporting AFNCR at Joint Base Andrews, MD.

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here.

Additional Job Information:
**COMPETENCIES**
- Establish Focus
- Change Management
- Develop Others
- Oral Communication
- Written Communication
- Interpersonal Awareness
- Build Relationships
- Analytical Thinking
- Conceptual Thinking
- Strategic Thinking
- Technical Expertise
- Initiative
- Foster Innovation
- Results Oriented
- Teamwork
- Customer Service

**WORK ENVIRONMENT AND PHYSICAL DEMANDS**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Joint Base Andrews, MD
- Type of environment: Office
- Noise level: Medium - High
- Work schedule: Schedule is swing shift Sunday - Thursday 1400-2230. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10%

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

**WORK AUTHORIZATION/SECURITY CLEARANCE**

US. Citizen

Secret Clearance

**OTHER DUTIES**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**EQUAL EMPLOYMENT OPPORTUNITY**

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualif

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