Customer Service Representative Poolside for Swim

2 weeks ago

Clifton, United States British Swim School Full time

**REQUIREMENTS FOR CUSTOMER SERVICE MEMBERS ("DECK AMBASSADORS")**
- We are currently looking for **Customer Service Team Members** a.k.a. "Deck Ambassadors" to work poolside at our swim school location in Clifton.
**You will need to be comfortable in the water and be willing to be cross-trained as a swim instructor.
You will be interacting with our little students as well as with their parents by answering questions, scheduling classes via an iPad, celebrating graduations, and also perform routine pool maintenance duties like checking the chlorine levels. (No experience needed for that, we will train you well).

If you have experience in customer service, know how to make customers happy, even the demanding ones, and want to be part of an outstanding team on a mission that works in a fun, fast-paced environment with amazing colleagues and benefits, then you should contact us
- You've got to **love working with children**:

- Be **outgoing and love talking to people - **this is not a job for introverts
- Be active Be able to stand and be active during the entire shift - this is **not a sit-down receptionist position**, you will be interacting with children and adults and are constantly on the move.
- You need to be **upbeat and ready to enjoy having fun at work. Having fun is mandatory**:

- Be able to work **weekend** mornings (Saturday or Sunday or both) from 8:30am-2pm
- Be able to start **weekdays** from 3:30pm - 9:15pm
- You need to be able to reliably commute to our location in Clifton
- **You will need to be comfortable in the water and be willing to be cross-trained as a swim instructor.**

**COMPENSATION AND REWARDS**
- Pay starts at **$15.50/hr**:

- Structured, paid training
- A position filled with purpose and fun
- Free Employee Assistance Program for professional support with mental, financial and other challenge
- A dynamic and rewarding mission-based corporate culture that fits your personality
- Opportunities for internal advancement
- Flexible schedules - shifts are 5- 6 hours; easy to schedule around school or other jobs
- We provide** PTO**, plus you get your Birthday off paid. We also have a reimbursement program for personal development training

**COMPANY MISSION**
Drowning is unfortunately the leading cause of accidental death for children. But since 1981, British Swim School has been on a mission to stop that. We are a nationwide company with over 200 locations teaching more than 20,000 students every week to help save lives

Compensation: $15.50 per hour
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law._

**Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.**

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

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