Patient Navigator
2 weeks ago
**Job Title**: Patient Navigator (Aledade)
**Department**: Medical
**Reports To**: RN Care Coordinator
**FLSA Status**: Non-Exempt
**Wage Range that the Company Expects to Pay**:$22.50 - $27.35 per hour
**SUMMARY**
The primary responsibility of the Patient Navigator is to support the licensed providers with the management of that Providers patient panel. Establishes relationship with patients and introduces patients to the patient centered care team model by Provider Panel. Ensures that patients receive timely treatment and patients are informed of plan of care, including all follow up care.
It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times.
**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following. Additional duties may be assigned with or without prior notice.
Scrubs and prepares patients EMR 3 days prior to patients visit.
Follow Standard Work outlined in pre-visit planning process.
Reviews Provider’s orders / requests.
Reviews Order Management for completion of referrals, labs, diagnostics, etc.
Records findings from Order Management onto NAME of SECTION in E.H.R
Reviews medication list.
Reviews immunization status of patient.
Reviews all preventive healthcare guidelines and documents needed services for Provider.
Calls patients to review and update all information for upcoming consultation.
Communicates with patients and determines any barriers to keeping appointment with Provider.
Follows provider recommendations on specialty referrals as needed.
Under the direction of the RN Care Coordinator assists in reviewing, entering, and disposition of abnormal labs in EHR.
Under the direction of the RN Care Coordinator assists with follow-up on abnormal results reviewed by provider including notification and follow up needs such as additional appointments, further testing, and medications.
Under the direction of the RN Care Coordinator provides information to any outside sources for abnormal results such as Public Health.
Communicates problems of daily operations with Clinical Services Supervisor, Associate Health Center Manager, Health Center Manager, and Regional Operations Manager.
Actively, participates in staff meetings and daily huddles.
Follow ups on all patient and provider test action messages that need further evaluation/EHR task box in regards to abnormal results.
Patient safety: Accountable to promote an organizational culture of safety and ensure appropriate patient safety standards and guidelines are followed consistently in the delivery of health care of patients, including but not limited to Healthcare Effectiveness Data (HEDIS), The Joint Commission (TJC), National Committee of Quality Assurance (NCQA), Patient Centered Medical Home (PCMH), and Uniform Data Systems (UDS).
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).
Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.
Ability to effectively with people from diverse cultures and diverse socioeconomic situations.
Maintains and adheres to confidentiality, and privileged communications (patient, employee, and corporation).
**SUPERVISORY RESPONSIBILITIES**
This job has no supervisory responsibilities.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and/or EXPERIENCE**
Graduation from an accredited Medical Assisting school. Must have one (1) year experience in related field.
**LANGUAGE SKILLS**
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual English and Spanish, read, write, and speak is preferred. Must be able to teach and educate patients from multi-cultural backgrounds.
**MATHEMATICAL SKILLS**
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
**REASONING ABILITY**
**COMPUTER SKILLS**
**CERTIFICATES, LICENSES, REGIS
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