Veterinary Receptionist

**Description**:
**We expect our team members to help exceptional standards of service. The Veterinary Receptionist must be friendly and possess a positive attitude - as the receptionist is often the first contact when visiting or calling the clinic. He/she must treat clients with the utmost respect at all times. He/she must also be detail oriented, have excellent organizational skills, computer proficient, and have the ability to multi-task under pressure.**

**Duties and Responsibilities**:

- **Customer service, customer service, customer service**:

- **Maintain professionalism and contribute to a high standard of service.**:

- **Ability to prioritize and promote what is best for the business of the Hospital.**:

- **Work compassionately and patiently with clients in various emotional states.**:

- **Provide compassionate care to patients.**:

- **Schedule appointments and procedures.**:

- **Check-in patients, monitor client flow, discharge patients.**:

- **Manage record requests from other hospitals, boarding/grooming facilities, and specialty practices.**:

- **Process medications requests.**:

- **Assist in cleaning chores, such as: keeping reception desk area and lobby tidy and sanitary, taking out trash, cleaning floors and bathrooms.**:

- **Process payment transactions.**:

- **Help maintain electronic medical documents.**:

- **Prepare health certificates, vaccination certificates, and euthanasia certificates.**:

- **Outline costs and fees in a positive light while supporting hospital policies.**:

- **Must be able to safely lift 40 pounds as well as sit or stand for extended periods of time.**

**Qualifications**:

- **At least one year of customer service related experience.**

**In short, the Veterinary Receptionist should understand the importance of clear communication with clients as well as colleagues, possess good critical thinking and problem-solving skills, willing to work as a team to obtain a positive work environment, ability to maintain a positive attitude while multi-tasking and fostering client bonding. Punctuality is a must. Additional responsibilities may be assigned as necessary.**
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**Job Types**: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- 401(k)
- Employee discount
- Health insurance
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Work setting:

- Clinic
- Hospital
- In-person
- Office

**Experience**:

- Customer service: 1 year (required)
- Veterinary clinic: 1 year (preferred)

Work Location: In person