International Coordinator

1 week ago


Pasadena, United States Bureau Veritas Full time

**The International Coordinator (IC) role manages specific commodities for major Latin American & Global Accounts. The purpose of the IC role is to deliver proper and timely communications and documentation ensuring all customer needs & expectations are fulfilled, ensuring excellence in Customer Satisfaction. In addition, the IC should build a professional relationship with the customer with a goal to grow Bureau Veritas market share.**

**ESSENTIAL DUTIES AND REPONSIBILITIES**:
**HSE/Compliance**:

- ** Complete all Bureau Veritas Training and My Learnings prior to the due date. Target completion 3 days before due date to avoid emergencies affecting your timely completion.**

Account Responsibilities:

- ** Primary contact for assigned Commodities per Account.**:

- ** Availability & Access to a computer 24/7**:

- ** Proficient of each account’s operations and requirements**.
- **Ensure customer’s expectations are fulfilled. When issues arise, communicate proactively and share information along with a solution/options to the customer **.
- **Actively follow All movements for your Commodities to ensure customer expectations are met & Exceeded, including timely updates, results on tests performed and other communications.**:

- ** Complete all required documentation timely and accurately for the Commodities you manage**.
- **Daily check in with account’s Schedulers to ensure quality of work is met and maintained while also building and securing the relationship.**:

- ** Consistently work toward goal of convincing each scheduler to nominate BV.**:

- ** Work closely with the Team Manager in managing and growing all accounts.**:

- ** Maintain and grow business through regular customer visits, industry events and other networking opportunities**.
- ** Target to Exceed annual financial goals for the combined accounts assigned while also meeting individual target metrics**.
- ** Monitor key competitors and understand their strengths and weaknesses to maximize opportunities.**:

- ** Provide recommendations and capture market intelligence on customers, competitors, market trends, etc.**

Internal Reporting:

- ** Attend Team Manager recurring 1:1 meeting to discuss progress toward Account’s monthly goals, past activity and future goals and expectatio**ns.
- **Be aware of the operation at all Times, provide updates on business activity and customer feedback (positive and negative) to Team**.
- **Inform Team Manager when BV does not meet customer satisfaction**.
- **Contribute and assist Team manager when presenting quarterly KPI’s to customers**.
- **
Assist, when necessary, in creating CAR/iEvaluate reports.



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