Deskside Technician I

**Who we are**

**What will you do?**
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network

**What do you need to succeed?**
- 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
- Home campus is Lisle, Illinois but occasional visit to other campuses within the Chicago area might be required.
- Provide maintenance and restoration actions to resolve end-user problems
- Responds to end-user problems based on standard procedures and knowledge base
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately
- May be responsible for ensuring systems are configured properly both proactively and retroactively
- Exceptional Customer Service Skills and a personal drive to always succeed no matter what challenges are encountered
- VPN troubleshooting

**Skills, Licenses, Knowledge, Education and Training Requirements**:

- High school diploma or equivalent required
- General troubleshooting within IT Enterprise and best practices
- ServiceNow
- Active Directory knowledge
- Microsoft Office /
- Browser troubleshooting, specifically Chrome
- HP PXE imaging via SCCM and Software Center support
- Mobility
- Adobe
- Cisco WebEx and Teams
- 1+ years relevant experience
- Solid foundation of Personal Computer experience
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Attendance and schedule adherence are requirements of this position
- May require additional project-specific training
- Must have ownership of one's own reliable vehicle
- Self starter with ability to adapt to do whatever it takes to resolve issues independently
- Reliable and available to assist the team out with genuine desire be a strong asset
- Attention to detail and pick things up quickly post training
- Keep all required documentation updated
- Anticipate roadblocks to effectively plan ahead preventing delays