User Experience
3 days ago
The User Experience (UX) Researcher will be responsible for conducting research studies and gathering data on user behavior, attitudes and preferences in order to inform the design process. They will explore user behaviors and motivations by conducting primary research such as interviews, surveys, field studies, participatory workshops and usability testing to gather insights that are used to improve the user experience for UCLA's products, platforms and technologies. The User Experience Researcher will create and execute research plans that define objectives, hypotheses and assumptions that will continuously help in building understanding and empathy through observation by removing ambiguity and increasing alignment. The User Experience Researcher will communicate research findings through regular updates, persuasive and compelling written reports and group presentations.-
**Salary & Compensation**
- UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
**Qualifications**
- Three years Experience working in one or more of the following fields: user research, information technology, or a related field. (required)
- Prior experience conducting UX research. (required)
- Experience leveraging analytics tools to measure success, present opportunities, and support decision-making. (required)
- Demonstrated experience presenting technical topics in a business-oriented fashion to non-technical audiences. (required)
- Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging. (required)
- Five or more years Experience working in one or more of the following fields: user research, information technology. (preferred)
- Experience in complex higher education environments, serving academic and administrative functions of a large public university. (preferred)
- Ability to conduct informed, user-centered research by leveraging user research, market analysis, data, and customer feedback. Experience planning and implementing user research strategies and methods. (required)
- Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders. (required)
- Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers. (required)
- Strong organizational skills and is able to balance competing priorities and support concurrent projects. Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues. (required)
- Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (required)
- Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment. (required)
**Education, Licenses, Certifications & Personal Affiliations**
- This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).
The anticipated pay range for this position is $131,670 - $146,300, annually; salary is dependent upon the skills and experience of the selected finalist.
- Bachelor's Degree Computer science, computer information systems, design, or a related field, or equivalent combination of experience/training. (required)
- Bachelor's Degree Computer science, computer information systems, design. (preferred)
**Special Conditions for Employment**
- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
**Schedule**
8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
- **Union/Policy Covered**
99-Policy Covered
- **Complete Position Description**
Apply
**Campus Requisition #**:
2295
**UC Payroll Title**:
USER EXP DESIGNER 3
**Department**:
IT SERVICES
**Appointment Type**:
2 - Staff: Career
**Budgeted Pay Scale**:
$131,670 - $146,300
- **Full Salary Range**:
USD $86,900.00/Yr. - USD $197,300.00/Yr.
**Remote/Hybrid Eligibility**:
Yes
**Department Location**:
10920 Wilshire Blvd IT SERVICES
**Total Openings**:
1
**Full or Part Time
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