Oral Surgery/dental Office Manager

4 weeks ago

Leesburg, United States Village Oral and Implant Surgery Full time

**Benefits**:

- 401(k) matching
- Health insurance
- Paid time off

**PRIMARY RESPONSIBILITIES** Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.

**SPECIFIC DUTIES**:

- Manage day-to-day operations of dental office
- Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
- Manage compliance with OSHA, state and federal regulations o Know and follow dental office contingency plan
- Stay current with trends, legislation and regulations in the dental profession
- Manage patient financial accounts o Manage the hiring and ongoing performance of staff
- Manage and update office computer systems Patient Management
- Oversee patient relations and handle patient complaints
- Help explain office policy to patients o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
- Monitor patient relations with regular patient satisfaction surveys Staff Management
- Assign, direct and manage staff duties, as assigned by the dentist o Determine staff schedules
- Recruit, interview and hire employees as directed by the dentist
- Orient and train new staff
- Organize staff training on OSHA and HIPAA compliance
- Display any posters required by federal, state or local law
- Monitor staff performance
- Conduct staff and salary reviews
- Coordinate team meetings
- Engage in conflict resolution
- Help arrange for staff CE
- Make business travel arrangements for dentist and staff 2 Records and State and Federal Regulations Management
- Help implement compliance with state and federal regulations
- Arrange for OSHA, HIPAA, and risk management training
- Maintain employment records
- Update and maintain employee policy manual
- Help dentist draft office policies Marketing and Public Relations
- Oversee the design of marketing and promotional materials (print and electronic)
- Manage dental office advertising/recruiting ads for new staff
- Implement marketing strategies
- Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs o Assist with dental office facility management Social Media
- Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog o Supervise the creation of appropriate and engaging social media content
- Monitor and manage comments and questions that arrive via social media channels
- Develop and implement a strategy for handling negative reviews on sites such as Yelp
- Stay current with trends in the dental profession and social media in general

**PERSONNEL REQUIREMENTS Education/Experience**:

- High school diploma or equivalent; some college preferred o Dental experience preferred o Working knowledge of computers for word processing, insurance claims processing and records management [list computer software experience required including any specific dental software]
- Knowledge or experience in staff management Interpersonal
- Excellent communications skills
- Team player
- Conflict resolution experience
- Customer service or patient relations experience
- Ability to communicate all concerns to the dentist

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