Manufacturing Customer Service Representative

2 weeks ago


Commerce, United States Hollywood Bed & Spring Manufacturing Co Full time

*Customer Support R

resentative* *Job Summary:*

he Customer Support Represe

ative wil
- rovide the high
- level of service

and support by ma
- ing the

workfl
- for hospitali

y, retail, and ec
- erce. *Duties /

Responsibilit
- :*
- Mana
- g cust

s’ concerns
- d handling complaints and returns *
- ving detailed explanations

services
- products
- Workin

ith the sales team to cr

te better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Routing customer orders via EDI and portal
- Work closely with the shipping department to coordinate the appropriate paperwork and delivery schedule
- Set up and maintain new accounts
- Other administrative duties as assigned *Required Skills / Abilities:*
- 1-3 years equivalent experience
- Experience with NetSuite
- Familiarity with and/or willingness to adopt new technologies
- Ability to transition easily from one activity to another
- Ability to multi-task, managing multiple concurrent projects while meeting deadlines under pressure
- Excellent organizational skills and the ability to pay close attention to detail *Education / Experience:*
- High school diploma or equivalent
- Professional phone etiquette
- Excellent verbal and written communication
- Self-starter *Physical Requirements*
- Must be able to sit at a computer for extended periods of time
- Must be able to lift up to 15 lbs Pay: $19.00 - $21.00 per hour Expected hours: 40 per week Benefits:

- 401(k) matching
- Flexible schedule Experience level:

- 2 years Shift:

- Morning shift Weekly day range:

- Monday to Friday Work setting:

- In-person
- Office Experience:

- Customer service: 1 year (required)
- NetSuite: 1 year (required) Language:

- English (required) Work Location: In person



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