Support / Busser - Runner - Pt / Inner Sunset

1 month ago

San Francisco, United States Tartine Full time

**Support / Busser - Runner - PT**

**Hourly Rate: $18.08 + Tips**

**Job Summary**
Accountable for the entire service experience inclusive of preparation, set up, execution and enhancement of steps of service and related activities.

**Activities & Responsibilities**
Key Responsibilities
- Able to perform in designated stations and/or rotation as business levels dictate
- Able to complete checklists as necessary and as directed including opening, closing and mid shift task lists
- Identify room needs and deficiencies on an ongoing basis with the ability to address them independently
- Able to brew coffee, make cocktails, pour wine, run food
- Setup & cleaning tables, set up family meal
- Clean and sanitize doorknobs, handrails, surfaces before and after every use
- Restock product, fold boxes, pack to-go orders, fold towels
- Manage flow and sequence of service including greeting guests, support flow of traffic lines
- Answer phones, take orders, manage reservations
- Promote, work, and act in a manner consistent with the mission of the Company
- Demonstrate accurate product knowledge in all menu categories & items (savory, pastry, bread, beverage) as well as adapting and learning new items
- Able to learn, understand and explain to guests the preparation of menu including ingredients and cooking methods
- Able to inquire about allergies and articulate to culinary team for possible modification
- Be able to maintain a pass rate of 75% on biweekly staff tests
- Attend all staff trainings or communicate to management to reschedule
- Able to follow attendance protocols
- Timely be prepared with all mise en place required for service
- Able to follow the company uniform policy with no variation from the rules
- Able to display a warm and welcoming demeaner to not only guests, but to all company employees
- Able to anticipate customers’ needs and use resources available to ensure satisfaction
- Able to work well independently and as an interactive member of a team; support colleagues whenever applicable
- Able to follow sanitation practices of washing hands regularly, wearing gloves (if applicable), and sanitizing surfaces constantly
- Flexible and able to adapt to shifting stations through shift
- Able to learn and navigate the POS system with accuracy to ensure guests orders arrive timely and correctly
- Able to politely and professionally troubleshoot guest service issues and correct the issue immediately to ensure guest satisfaction
- Able to learn and handle multiple online ordering platforms and in-house guests simultaneously and proficiently without error
- Follow policies and procedures
- Able to perform duties as directed by management

**Tools & Technology (examples in parentheses)**
- Blenders, grinders, slicers
- Coffee equipment
- Bar tools (mixers, strainers, etc)
- Use of trays
- Food safety labeling systems
- Phone system
- On-line ordering systems
- Point of sale terminal (toast)
- Word and excel

**Minimum Qualifications**
- Able to read, comprehend and understand operation standards, recipes and communicate information verbally and in writing to guests and customers
- Knowledge of service and food and beverage
- Preferable at least three years of front-of-the-house operations
- Basic knowledge of dining room and service procedures and functions
- Basic mathematical skills (able to use calculator, cash register)
- Able to learn how to handle money and operate a point-of-sale system
- Able to work in a standing position for long periods of time (the entire shift)
- Able to sit for prolonged periods of time when necessary
- Able to work in a fast-paced environment while managing multiple deadlines in a high stress environment
- Must be able to be remain calm under pressure and maintain a positive attitude

**AAP / EEO Statement**
Tartine is an equal opportunity employer.

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