Infrastructure Supervisor

**Who We Are**:
For over 25 years, Pango Group has been one of California's leading independent escrow resources, and much of that is accredited to building a people-first culture. We’re firm believers that when a company holds true to its mission, vision, and values and invests in its people, the sky's the limit when it comes to creating amazing partnerships, happy clients, and a fulfilled team of employees. Our partnership with First American brought together two people-first companies, and that’s been an integral part of our mutual success, including being named one of the Los Angeles Best Places to Work for the eight consecutive years and Fortune 100 Best Companies to Work For list for nine consecutive years. We hire hungry, humble, and smart individuals (that’s why you’re here) and believe the inclusion of everyone is very important. This is true throughout all of our brands and offices, which has led us to be included in more than 50 regional best places to work.

**What We Do**:
Supervises a team who have responsibility for tactical daily operations and project outcomes. Work group is generally engaged in a variety of technical tasks and service requests.

**Essential Functions**
- Primary purpose of role is supervision. Supervise the day to day operational activities of a team who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization.
- Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
- Advise IT Management about project status and schedules, and take corrective action on escalated problems.
- Provide job instruction and assign work to exempt employees and/or nonexempt employees engaged in technical tasks related to Information Technology operations and maintenance.
- Write and conduct employee performance reviews and provide ongoing performance feedback with management consultation. Advocate for employees and communicate compensation changes.
- Make hiring recommendations.
- Frequently interact with department management and other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.
- May provide reports or data points as input to senior management on function-wide metrics and performance.
- Provide regular status updates and reports to Manager.
- Required to perform duties outside of normal work hours based on business needs.

**Knowledge and Skills/Technology Used**
- Successful track record of executing IT operational responsibilities, along with participating in, developing and completing projects in area of expertise.
- Ability to implement and enforce processes to ensure compliance and quality.
- Ability to establish and maintain effective working relationships at the departmental level.
- Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team.
- Emerging leadership skills.
- Communication: Provides others with reliable information and uses good listening and communication skills.

**Typical Education**
- Bachelor’s degree or equivalent combination of education and experience

**Typical Range of Experience**
- 3-5 years of directly related technical experience such as a senior contributor.
- 2+ years supervisory or team leader experience in a similar technical environment.

Pay Range: $108,350- $143,022 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

**What We Offer**:
By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.