Intake Coordinator

2 weeks ago

White Plains, United States Westchester Residential Opportunities, Inc. Full time

**Job Title: Housing Counseling Intake Coordinator**

**Location: White Plains, NY**

**Company: Westchester Residential Opportunities, Inc. (WRO)**

**Salary: $48,000 - $51,000, annually**

**About Us**:
**Westchester Residential Opportunities, Inc. is a reputable and mission-driven organization dedicated to providing housing counseling services to individuals and families in need in the lower Hudson Valley region. We are committed to assisting our clients in achieving their housing goals, whether it's home ownership, rental assistance, or foreclosure prevention. As we continue to expand our services, we are seeking a dedicated Housing Counseling Intake Coordinator to join our team and play a pivotal role in helping our clients access the support they need.**

**Position Overview**: As the Housing Counseling Intake Coordinator at WRO, Inc. you will serve as the initial point of contact for individuals seeking housing counseling services. You will be responsible for conducting intake assessments, gathering relevant information, and ensuring that clients are connected with the appropriate housing counselor. This role is crucial in ensuring that our clients receive timely and effective assistance.

**Responsibilities**:

- Act as the first point of contact for individuals seeking housing counseling services.
- Conduct initial assessments and intake interviews with clients to gather information about their housing needs and challenges.
- Collaborate with Housing Counselors to schedule appointments for clients and ensure a smooth intake process.
- Maintain accurate and confidential client records and documentation.
- Assist in organizing and facilitating housing workshops and informational sessions relevant to the local communities.
- Stay informed about current housing policies, programs, and resources to effectively assist clients.
- Participate in team meetings and training sessions to enhance skills and knowledge.

**Qualifications**:

- High School diploma or equivalent; Bachelor's degree in Social Work, Counseling, or a related field preferred.
- Previous experience in a similar role, particularly in housing counseling or social services, is a plus.
- Strong interpersonal and communication skills, with the ability to establish rapport and build trust with clients.
- Empathy and a commitment to helping individuals facing housing challenges.
- Attention to detail and excellent organizational skills.
- Knowledge of housing programs, government assistance, and community resources is desirable.
- Bilingual skills, particularly in Spanish a plus.
- Ability to work independently and as part of a collaborative team.

Westchester Residential Opportunities, Inc. is an equal opportunity employer. We value diversity and inclusion and are committed to creating an environment that welcomes and supports individuals from all backgrounds.

Pay: $48,000.00 - $51,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday
- Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

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