Admissions Counselor

**Job no**: 539887

**Work type**: Staff

**Location**: Pomona

**Categories**: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

**Type of Appointment**: Full-Time, Probationary

**Collective Bargaining Unit**: Academic Professionals of California - Unit 4

**Job Classification**: SSP II

**Anticipated Hiring Amount**:$4,841 per month

**Work Hours**: Monday - Friday 8:00am-5:00pm

**THE DEPARTMENT**

The Office of Admissions is an organizational unit of the Division of Academic Affairs, which strives for excellence through a student-centered philosophy. Responsible for all undergraduate and graduate students' admissions activities and recruitment activities for international prospective students. The Office is meeting the nonresident goals of the University by promoting the image of the University, its programs, and its uniqueness both domestically and internationally. The Office is also charged with assisting with the setting and meeting of the enrollment goals of the University via strategically reviewing trends, needs, and capacity issues; planning with Deans and senior management; developing relationships with the campus and external communities; providing timely, accurate and comprehensive services to students and the campus throughout the recruitment, admission and enrollment processes.

**DUTIES AND RESPONSIBILITIES**

Admissions and Counseling
- Informs and advises all prospective students and their families on a variety of issues ranging from CSU admissions eligibility, career and major choices, and admissions possibilities.
- Provide comprehensive advising to all prospective students and knowledgeable about all of the complexities of international and non-resident educational systems, transcripts, checklist and course equivalencies.
- Works with prospective students and high school and community college counselors in the navigation and use of ASSIST (a computerized student-transfer information system that is the official repository of articulation for California's colleges and universities) and TES (repository for campus articulation agreements with non-California and California 4- year colleges/universities).
- Evaluates transcripts to determine admissibility and works with the PeopleSoft student information system and OnBase.
- Provides useful information regarding potentially sensitive issues and works to achieve a satisfactory result for prospective students and on and off-campus constituencies.
- Refers prospective students, off-site school personnel, community contacts to the appropriate office when information requests are beyond the scope of the Admissions Counselor.
- Provides advisement on admissions procedures/policies and entrance requirements, CPP majors and academic programs, financial assistance, housing, student life, athletic programs and career opportunities.
- Maintains a strong working knowledge of requirements and policies that pertain to CSU admissions, impaction, transfer articulation, language proficiency, residency and residency reclassification.
- Conducts admission workshops for admitted students and campus and community partners.

Frontline Service Oversight
- Serves as the initial point of contact in the Office of Admissions for students and families in the admissions and enrollment process.
- Assists with receiving and processing admissions documents, including transcripts, test scores, residency documents, fee waivers, etc.
- Maintains a broad understanding of admission, matriculation, mandatory orientation, campus housing, and enrollment practices.

Residency Support
- Assists with determining residency for new and continuing students.
- Provides departmental training and updates existing and new documentation on determining applicant residency.
- Review residency questions and policy and process questionnaires in accordance with CSU Residency policies and procedures.
- Ensures the Director of Admissions and Coordinator of Admissions are kept abreast of all residency requirements and changes, ensuring the incoming data and Maintenance Packs do not affect residency processing.

Office of Admissions
- Participates in all Office of Admissions, Enrollment Management & Services, and divisional staff development and staff meetings, and attends all major staff events to promote the University.
- Performs administrative and programmatic duties as assigned.
- Works extended hours, weekends, and evenings in support of Office of Admissions programs and services.

**QUALIFICATIONS**
- Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
- Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of